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Jira Service Management
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For instance, sometimes after we resolve a ticket a user emails back with something additional, it would be nice if we could make the system reopen the ticket so we know it needs something additional.
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For archiving sake I would like to get a dedicated mailbox copied in each notification going out from JIRA Service Desk. Any idea how I can achieve this?
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On an issue where I am listed under "Request participants" I also see a set request type of "Get IT Help", but I am unable to find this in portal view when I've sorted my list by "Where I am a partic...
- Question
- jira-service-desk
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When I, as an Agent, raise a Service Desk request on behalf of a customer, and then the customer che
When I, as an Agent, raise a Service Desk request on behalf of a customer, and then the customer checks the portal, they are not able to see those requests, but the "reported by" field on the Agent's...
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Hello, I am attempting to create an automation rule to change the reporter on the ticket to a new existing customer based on the existing reporter, basically: if reporter = x ...
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In the workflow of e-mails requests i need to make a field required when a request is solved. When i access the workflow, it is not possible to create a validator rule in the respect transition. &nb...
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Hi there, Is it possible to hide/remove the below from email templates sent out to customers? ############ View request · Turn off this request's notifications This is shared with abc@xyz.com.au ...
- Question
- jira-service-desk
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When we create an issue for a customer in the service desk toolset they do not receive an email with the reference in it, However they do when they raise an issue through the portal. What do w...
- Question
- jira-service-desk
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In our Customer Portal currently, the customer only has the ability to see the description, status and comments on that particular issue. We would like to be able to let them also see attachments wit...
- Question
- developer
- jira
- jira-service-desk
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Hola, En nuestro proyecto tipo Service Desk, necesito saber cómo puedo configurar, que todas las incidencias creadas en este proyecto se asignen automáticamente a un usuario. &n...
- Question
- jira-service-desk
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Can we change the name for "Approve"/"Decline" button an the title "Your approval"at customer portal
Hi, During the approval stages, can we change the name for "Approve"/"Decline" button and the title "Your approval"at customer portal? Please see attached file. Can we change the following highligh...
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I have the next situation. In portal Form i have 2 fields: Approvers and Backup Approvers(user picker) that users are completing. Also i have a field Document single selection with values: X and Y ....
- Question
- jira
- jira-service-desk
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Under Project Settings > Language Support I've set the default project language to 'Dutch'. The expectation is that customers that email the service desk (without having used the portal befo...
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How can I set a custom reply-to mail address for the notifications that are send out by Jira Service Desk. I have found that under Project > Notifications, I can set a custom email address (for a...
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Hello how to personalize the mails of notifications. I am not a programmer
- Question
- jira-service-desk
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Dear Atlassian Users, I am trying to configure a helpdesk widget for the customer support but I am experiencing some obstacles. I've already found out that I can change the text labels of the input ...
- Question
- jira-service-desk
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Hey Team, For past few days , I stopped receiving mail notifications from Jira to my outlook account anu@gobear.com. What i did the day before i encounter this issue : ...
- Question
- jira-service-desk
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Hi, i'm searching for the configuration to add request participants to a project. I've deactivated this, but i don't find how i can activate it again? Thanks in advance. Regards Nicole
- Question
- jira-service-desk
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Hi, We have the need to be able to set the assignee-field or an equivalent custom field that we ca set the name for. Our flow of tickets is basically reversed from the "normal" flow, we create the t...
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We are now using Typeform url to obtain additional information when customers click on the link to report their parking fine. The format is like https://niklas33.typeform.com/to/diHBye?puid=xxxx...
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Opsgenie has a new look! If you haven’t seen it yet, you should check it out. We’re extremely excited to announce the transformation of Opsgenie’s user interface (UI). The new design aims to simplify...
- Article
- opsgenie
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We are using JIRA-Tableau webconnector and created report to evaluate employees performance. customer statisfaction comments filed is not available to import in webAdi Is there any way...
- Question
- jira-service-desk
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The default search bar on the Service Desk home page for customers does not search the KB, a Confluence space. What I expect users to see is what is shown in the demo video, at about 11:30. https:/...
- Question
- jira-service-desk
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Hi, I´m trying to show the status of public Jira issues in my confluence pages, like this: AUT-769 is a ticket of the Company Code Barrel, that present a feature that is not working. I want to l...
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We get notices for admin changes in Lastpass sent to us in JIRA as a ticket. One of these tickets seems to be stuck in a loop as any edit or changes made creates a new ticket with the old ticke...
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Atlassian Community Events
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| September 9, 2025 11:40 AM PDT |