Community resources
Community resources
Community resources
Jira Service Management
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Hello, We currently have a handful of existing Jira Service Desk customer portals which are locked down to certain users. E.g., Portal 1 = User Group A Portal 2 = User Group A + User Group B We...
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Hi. I read a lot about this but still don't understand. I sync AD users (customers) to my Jira Service Desk instance. All customers are in an AD group 'jsd-customers'. In my project 'Helpdesk...
- Question
- customer
- jira-server
- jira-service-desk
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I am trying to install Jira Service Desk after installing Jira Software on an Ubuntu server. This is the message I get: You can't use the upgrader to downgrade JIRA Service Desk. I am trying ...
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Getting the Most out of Atlassian + Opsgenie Together March 7, 2p.m. ET Join us in this exclusive webinar where we will demonstrate how to integrate Opsgenie’s powerful alerting and on-ca...
- Article
- opsgenie
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Hi! I did a fresh install of Jira Service Desk 4.0 from scratch, using an empty MySQL database. The server starts up and initial setup (instance settings, admin user, license) works fine. When tryi...
- Question
- jira-service-desk
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Is there an easy way, without scripting, to have Jira SD send an email after receiving a new request with a specific title?
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Currently we have an organisation setup on jira service desk (cloud) with sharing setup so people within the organisation can see issues logged by others within the organisation. This workflow also ...
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Hi, I need to change the email notification in the Jira cloud. For example when ever the new ticket is lodged the customer receives the xyz-service desk via atlassian.net ---- I want to put the ema...
- Question
- cloud
- jira-service-desk
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What i have: 1. Field, that i called Vendor. 2. Workflow, which have an option "send task to a vendor" with a mandatory field, which have to be filled with a vendor name. 3. Types of request, whic...
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Hi all, Need help for configure below option ,when creating a ticket in Jira service desk
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I am getting a prefix "Newsletter / Marketing:" before <IssueKey> in the email subject. How to change it?
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I'm looking for a way to restrict which issues (sort of like a hardcoded) filter can be add to a linked issue field on cloud On Server this could for example be done using a scripted field (wit...
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Hi We have an issue I wonder if someone could help us with. We are preparing to launch a number of Service Desks (we are using Cloud) and are having issues triggering the Customer Notification that ...
- Question
- cloud
- jira-service-desk
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...ntroductiontoNunjucks Option 2 - Install 'Create on Transition for Jira’ app - Concern - Seems good value but is it too good to be true? https://marketplace.atlassian.com/apps/697735/create-on-transition-for-j...
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How can I order the sequence or responses in a ticket? It shows haphazardly. I would prefer the latest response (in a back and forth interaction) be at the top.
- Question
- jira-service-desk
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I am getting Error code 429 - Too many requests in response code when load testing APIs with 70 - 100 concurrent request. APIs I am using https://developer.atlassian.com/cloud/jira/service-desk...
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Hi all! When creating a subtask, need to add the value +1, depending on the number of subtasks in the current project. Now the value is added based on all projects. I know that project = projectnam...
- Question
- jira-service-desk
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I set up the alert: resolution = Unresolved AND "Incident Response Time" = remaining("3h54m") and it should alert agents I specified, but it's not triggering
- Question
- jira-service-desk
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I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the ...
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I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the "out of th...
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We have jirasoftware, confluence, bitbucket and jiraservicedesk connectet together (selfhosted). my problem is that all users in the global group "jira-administrators" have access to "JIRA S...
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Consumer start page http://helpdesk/servicedesk/customer/portal/4 is displayed with unreadable characters on any browser (Firefox, Chrome, IE). The settings are set encoding UTF-8. What can be d...
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Hi Community! I'm a product manager on Jira Service Desk, looking after our APIs. I'm looking to speak to folks that have built their own integrations and internal apps to connect JSD with th...
- Article
- jira-service-desk
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Scenario: A customer emails my team service@team.com but copies their manager and a number of stakeholders, when my team view the request in Jira Service Desk as an agent, can they view who else is ...
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Good afternoon, we are using the cloud version of JSD, and we are wondering if we can add inventory (computers, phones, monitors etc) to the system without having to get an plugin? So far all of the ...
- Question
- jira-service-desk
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