Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm trying to solve a mystery with a service desk that somebody else set up. We have a lot of services desk in our installation with different customers, for some reason whenever a user ...
- Question
- jira
- jira-service-desk
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We deal with the problem that often customers reply via e-mail and the subject-line is automatically changed by a prefix e.g. "AW: [...]", "Re: [...]" etc. This results in creating a new ticket inste...
- Question
- jira-service-desk
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Hello. I want to know how can modify or where find in the database, field "Customer channel - Customer portal - Access link Thank you
- Question
- jira-service-desk
- server
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Hi, is there a possibility to send an e-mail to a user/ usergroup after a user/group is manually added to a custom field? I'm familiar with adding listeners and adding events whilst workflow tr...
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Hi, We have a doubt on how the paused SLA on due date is working. We tried to follow this document: https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-956...
- Question
- jira-service-desk
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Hi all, I'm Tania, a product marketer on the JSD team. I'm looking for people to be involved in a customer research project. If you're interested in talking with me, please reply to this threa...
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I am using JSD Server. At the moment when customer replies over his original email it gets added to Comments in the Issue. i want to configure JSD such that each email creates a new issu...
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I want to group tickets by dept. eg Purchasing, Sales Shipping And I want a dept manager to see all tickets reported within his group and not just tickets reported by himself. &...
- Question
- cloud
- jira-service-desk
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I have a customer that has been using the help desk for tickets and now is getting message you don't have access any more to any service desks. I deleted her and added her back in to the organiz...
- Question
- jira-service-desk
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This question makes it seem like Roles groups can be operated on for permissions. https://community.atlassian.com/t5/Jira-Service-Desk-questions/Multiple-Service-Desk-Projects-with-Different-s...
- Question
- jira-service-desk
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We are looking implement SSO and already have a registered domain and managed user accounts. Before we test, i would like to know the behaviour and implications of switching to SAM...
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
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Unable to add a series when creating a custom report for JSD. I am set up as a project adminstrator.
What else could be the issue?
- Question
- jira-service-desk
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We occasionally get requests from our users for some pretty common task that often come over e-mail. We'd like to give them a standardized form that they can use to enter these requests so that ...
- Question
- jira-cloud
- jira-service-desk
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When we close issues in Jira Service Desk, two notifications are produced: 1. Technician changed the status to Closed. 2. Technician has closed this request. We want the first notificati...
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I am trying to get a list of all the tags that were created in our Service Desk project - is there any place this list can be exported from?
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Hi Atlassian community, I'm currently implementing a Jira Service desk inside my company to offer a better support experiences to our clients. To promote its usage to my management, I'm exploring re...
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We are in the process of test the Jira Service Desk with the go live target date of 02/11/19. While testing we found that SLA tracking has been turned on, we did not have it running when we were just...
- Question
- jira-service-desk
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We are creating a lot of users inside Jira and we would like to disable these notifications sent to new users. Doeas anyone know if there is a way to do it? Thanks in advance!
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Jira Servicedesk gives the opportunity to link cases. We serve 22 departments that use the same system, chances are that if there's a problem with the system several departments will raise a case in ...
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The incoming mail for our Service Desk is handled by a POP connection. I need to use the mail handling in JIRA SD to filter out email that is COPIED (CC) to a specific account. Any suggestions...
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Good Morning. I am looking to setup Jira Service Desk to send the historical comments/logged work in a response to the client and vice versa. I setup the mail handler and they are not showing u...
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We're a company that sells support hours in blocks of 30 minutes. 10 blocks at a time. Im looking for a way to sound hours used up to the next 30 minute mark. We would like to tie these hours ...
- Question
- hour
- jira-service-desk
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I have an request issue in service desk, and I want different options in the drop down under priority. How do I change the options? Thanks!! Tanya
- Question
- jira-service-desk
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Hi, When i read the Email notification,its not reflecting into queues and every email is going into read format in gmail, i want to remove these functionalities.
- Question
- jira-service-desk
- jira-administration
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I would like to be able to close the request or ticket with out having to go to in process before I do so. Is there a way to go from open to close without having to have so many steps?
- Question
- jira-service-desk
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