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Why are the secondary assignees not receiving notifications?

Katie Filipiak August 15, 2019

Hi there, we have secondary assignees on one of our boards, but they are not receiving any notifications that they have been assigned. The last I heard was because there was a server issue, but has that been fixed and if so, this is still an issue on our end so how do we solve for it please? Thank you.

1 answer

1 vote
Kian Stack Mumo Systems
Community Champion
August 15, 2019

Katie,

When you say a "Secondary assignee", what do you mean? You have a custom field called "Secondary Assignee" and you expect that person to be notified when you fill our that field with their name?


Thanks,

Kian

Claude Brincat
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June 12, 2020

I have the same problem. In the jira ticket you can add the secondary assignee in addition to the primary assignee (assigning a ticket to 2 people)

The secondary assignee in the ticket is not receiving notifications when adding comments, etc...

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