Feature Request for Jira Service Desk Cloud - Hide Portal Projects If no request types

[Christopher]

Hello Atlassian Team,

I would like to know why empty projects show on the portal page. Can you add the ability to hide projects that do not have any request types available. Currently this is what our customers are seeing as a work around.

After Clicking on the right option.

There is no reason that this project is being added to the service desk. If they are unable to raise any request from it why add it?

Appreciate you taking the time to consider this request.

Thank you,

Christopher

[Jack Brickey · Accepted solution]

Hi Christopher. I have moved your post to the “questions” collection from “discussions”.

controlling what projects are viewable on the portal is controlled by the customer list and permissions. If you are still building a project I would wait and add customers as the final step. If you would like to see a different behavior you might want to reach out to Atlassian Support to have them consider adding a suggestion. Note you also must use “only customer my team adds”, I.e. it can’t be an open project. FWIW, I too would like a single configuration flag to hide/unhide a project.

updated...

i found this issue that makes the suggestion - JSDCLOUD-3864

[Christopher]

Hello @Jack Brickey

Thanks for the switch, I thought this to be more of a discussion than a question but that's fine.

I am aware of this feature "customers my team adds" however that is not the functionality we want.

We need a Service Desk that will receive Emails(only) from vendors. They have multiple email addresses and it would be bad if we missed an email they send from an email that we have not added.

Our current Help Desk is for customers to quickly submit issues via the portal and should NOT have any knowledge of the second Desk.

Being a developer myself I think this could be a check on pull request when creating the page? This would also double as a fail safe for new Jira Service Desk Users, if they don't have any request types it removes from the portal for them.

Thanks,

Christopher