Community resources
Community resources
Community resources
Jira Service Management
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We are having below message while running any of Arsenale Dataplane Reports. "Received HTTP error 500 requesting report. Please ask an administrator to examine the JIRA system log for details." Is ...
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Hi, Can we stop auto-response / auto-reply from JIra email id with the customers Thanks & Regards, Atul.
- Question
- jira-service-desk
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i wanna add attachment field in this section. can do you teach me how to do that ? https://pasteboard.co/IiI4O8h.png thank you
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Hi, I want to allow service desk customers (specific ones) to view my service desk queries and/or reports. How do you do that? Thanks meytal
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JIRA service desk REST APIreturns DTOs'. Example: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-organization-post return OrganizationDTO. Do you hav...
- Question
- jira-service-desk
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quiero realizar un filtro que en SQL seria asi: SELECT COUNT(clave), organizations FROM incidencias GROUP BY organizations
- Question
- filter
- jira-service-desk
- sql
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How to use multi select customfield in jira service desk? It shows me as only single select
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Is there any way to let know the JSD admin to get a call from customer?
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hi all, during transition :open to inprogress it pop one screen in that after comment on that unble to add ng my text file or jpg.how to do this.normal comment box is showing
- Question
- jira-service-desk
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This does not need to be out of box. The people who will be using this setup would like to have a single portal with multiple request types, and they would like the ability to create requests by emai...
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I have multiple JIra boards - one of which is for my business itself. I need to know how I can add a user to one of my projects and limit their access so that they cannot see my other boards. Each t...
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Hello, I recently created the service desk at my company. I'm trying to link issues from Service Desk to Jira using the "Create linked issue" module. When I click on it, and fill out the in...
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Hi everyone, I have an issue which has started a day or two ago, and I can't seem to find out why this is happening. I have not made any changes to this specific project that is faulty. IT was workin...
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On the Portal we we have the help desk tab. I want to only let basic customers to see the General ticket tab. We have a for managers tab that we want only management to see. Do I need to create...
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Has anyone integrated a Single Sign on between Jira Service Desk and their users for another system?
HI alll, We are trying to configure a single sign on process with users from our platform into jira service desk. Has anyone accomplished this? We are using KeyCloack identity manager a...
- Question
- jira-cloud
- jira-service-desk
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I'm trying to crate a rule where the issue is cloned to another project. Both projects has the same mandatory 2 custom fields. By default, the Clone Issue does not clone custom fields with its valu...
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I was looking at the list of integrations for OpsGenie and I saw a deployment category. I was a little surprised to see that there is an integration for Jenkins but nothing was listed for Bamb...
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- opsgenie
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I have set up an SLA for Initial Response. The only filter on this is that the request is to have a priority of Normal. Most, close to all, request have this SLA stop when either we add a comme...
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When a ticket is generated in response to an email, I want to set due date fields with values like 2d, i.e. due date is after 2 days from today. How can I achieve that?
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Hiya, I am trying to set up service desk for our support staff, and I seem to have everything working so far except one small wrinkle. In particular im having an issue with email requests. I se...
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Hello How can I exclude some issues linking options from a project so it doesn't list all of the ones that were created by other teams/projects? There are many options that don't make any sense for ...
- Question
- jira-service-desk
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I am curious how Opsgenie got its name? Does anyone know the story behind it?
- Question
- opsgenie
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Do you have 2 minutes (and 40 seconds)? Check out this intro video that explains "What is Opsgenie" or read the paragraph below: Opsgenie is a modern incident management platform for operating alway...
- Question
- opsgenie
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Have you checked out the Opsgenie Resource Library? So far it's a collection of 5 white papers, 6 webinar recordings and 19 videos. If you are new to Opsgenie or haven't heard of it before, have a lo...
- Question
- opsgenie
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I would like to find a tool that allows the creation of macros to use in Jira Service Desk Cloud. For the sentences that we have to type over and over again. I think there is an open source applicati...
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