Community resources
Community resources
Community resources
Jira Service Management
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Dear team, I did configure JIRA Service desk for my organization and no longer need to be part of JIRA Service Desk Administrator as I am not able to add 3rd Agent to list. It looks like considering...
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Hi all, Need help for configure below option ,when creating a ticket in Jira service desk
- Question
- jira-service-desk
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Hey guys! i want to create a jira sd automation with 4-5 "when this happens..." conditions. Actually there is no "add another" button or anything. But i saw in another project and on scree...
532 views 3 0 Deleted user March 4, 2019 -
Hello, I would like to have documentation(export with pdf ) which include team plans (we want to take plan time issue reports)in tempo timesheet ,but we did not do it .We could export documentation ...
- Question
- jira-service-desk
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We had a fully working Jira Service Desk installation (JIRA Service Desk Application v3.6.1) for years and on Friday we changed the password of the associated email account ithelp@... Once ...
- Question
- jira-service-desk
- jira-software
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Within our JIRA Service Desk project we've discovered that all agents can manually add in Customers and organisations (on the lhs labelled customers). Is this something that can be limited through gl...
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Hi, I'm new to Jira, and facing a problem related with Jira Service Desk (Server). I created a Jira Service Desk project. 1. But when I go to the customer portal, messy code is sho...
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I would like to set an SLA for assigned due dates. If I assign a specific date, I would like the SLA to let me know how many days or hours that it went over due. How would I set that up?
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- jira-service-desk
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I see an altassian.net email for every project and it is listed under cloud email addresses section, When I try to send an email to that address from my email, it says that " This message could not b...
- Question
- jira-service-desk
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I'm trying to add a custom field (text box) to the request type form and when I select Add Field option, I don't see the field as an option. The custom field is not hidden because it is available on...
- Question
- field
- jira-service-desk
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We're pretty new to Service Desk, although longtime Jira users. We've got our service desk project set up, and have added SLA's for most of our request types. We have one request type, though, that ...
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Hello; we have a customer channel board where the customers go in and add issues , they want to be able to order the items chronologically and show a priority column for the items. How an i add this...
337 views 1 0 Deleted user March 1, 2019- Question
- jira-service-desk
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I am trying to configure the Jira Service Desk to sending an information email to the customer, if not part of the project and customer request wasn't processed.
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Hello, I will sometimes receive forwards from other admins who need further assistance, and they will cc the original user with the issue. When I go to respond to the customer, is the system au...
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We would like to add additional members (Share option) while creating Jira Service Desk Ticket using the customer Portal. At present we would be able to add the additional users (Share - O...
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I recently completed an upgrade of Jira Software from version 7.13.0 to version 8.0.1. The upgrade went smoothly, however, now I cannot install/upgrade my version of Service Desk. When looking at the...
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Hello! I have a team, which is involved in creating tasks. They can take task from different places, one of them is Zabbix. I have a field (time of issue), which contains of date and time and it is...
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Hi I'm trying to create first automation rules, and unfortunately fail already at the first attempt. None of the rules will be executed. As an example, I have created the following rule without fur...
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Hello, I'm setting up Jira Service Desk for our company. For the start only a limited group of people should be considered as agents. Other members of our organization should be considered customers...
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- jira-service-desk
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From the tickets created in Jira Service Desk is there a possibility to create cards for the dev team in VSTS? Thanks
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Hi all, We're using Jira Service Desk 4.0.1 (issue was already there with 3.7) Scenario: - Customer opens a ticket with default Workflow "Default Service Desk Workflow for Fulfilment" Support an...
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Hi, I am dealing with a intermittent problem. I have some issues in which the SLA, called TDG, did not stop. SLA should start in status "Em estimativa" and stop in status "Aprovado", but how you can ...
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We are using Confluence (6.14.0) both for internal documentation for developers and as source of articles within Service Desk (3.16.0). That works for articles found via search in Service Desk ("Wha...
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Hi All, The mailbox I'm using for my mail listener has been migrated to office 365 by our external vendor and is now no longer working. Just wondering that details other users are using for this to ...
- Question
- jira-service-desk
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- Question
- cloud
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