Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Need to track missed SLAs based on how long they've missed

PJ Battle
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 15, 2019

I want to search for issues with missed SLAs that are 1 week, 2week, 3 weeks in that state. The problem I run into is that the "Time to resolution" = breached() can't have a time deliminator or use another operator other than = or !=. Any suggestions on how I might track these issues.

1 answer

1 accepted

1 vote
Answer accepted
Kian Stack Mumo Systems
Community Champion
August 15, 2019

Try tracking them doing something like this:

"Time to resolution" <= remaining("-168h").

This will show you tickets that have missed their SLA by at least one week. You might need to change the hour depending on your calendar. For example, if your calednar only tracks time 12 hours a day, 7 days would be 84 hours, not 168. 

Does that make sense? 

 

Thanks,

Kian

PJ Battle
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 15, 2019

Thank you that works just like I need!

 

Thanks, 

PJ

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events