Community resources
Community resources
Community resources
Jira Service Management
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I need a report of the customer cases in latest months and there needs to be the time it has taken to resolve. There is this colum "Time to resolution" (when make the JQL search) but as my understand...
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I want to understand a use case where not using the default cloud mail server is useful. If I use my own mailbox, JSD will check the mailbox in given interval and then process and delete the emails,...
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Hi all. I'm setting up Jira Service Desk to manage ongoing maintenance for several web applications. My goal is to create around five issue types that are simple to choose but also allow for some rep...
- Question
- jira-service-desk
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We have a server for which we are running JIRA 7.04 using start/stop script (not as a service) and that we also use LDAP directory service in order to allow our client users to log onto JIRA dashboar...
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Is there a document that shows definitions of JIRA terms such as "incident" or "problem"? Like a vocabulary or definitions list?
- Question
- jira-service-desk
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I have a Service Desk web portal that is publicly available for anyone to access (https://kencorhealth.atlassian.net/servicedesk/customer/portal/1). Viewer can find a KB FAQ article from the search f...
- Question
- confluence
- jira-service-desk
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Our customer accounts have been encountering this error when creating an issue with our service desk portal. Neither the service desk agents or the admin account show this error when viewi...
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I want to be able to send attachments, such as JPEG, PNG and PDF, not a link to the docs and the recipient be able to view and download the doc. How is this possible without them having to l...
- Question
- jira-service-desk
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A user has entered the time logged in the wrong Jira ticket. We need to remove the time logged and return to zero.
- Question
- jira-service-desk
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Hi, I just created a new workflow, a new issue type and new customer request types. Is it possible to add specific users automatically on create for specific customer request types? Example1: Cust...
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Hi all, I need to know if a comment is made by the agent or the customer in jira service desk. Can you tell me what function or attribute should I consult? Regards, Juan Fran.
- Question
- developer
- jira-service-desk
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I have an API in place for submitting tickets via proprietary software. This required setting up of a default user. This user is placed in the "Reporter" field. I have a separate fi...
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I am trying set up a Service Desk portal with an Insight field called "Company". The Company field has a list of Contacts (User). I need to limit the list of Companies that show on the portal ...
- Question
- insight
- iql
- jira-service-desk
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I've read that you're going to make some changes to current issue view. https://confluence.atlassian.com/servicedeskcloud/changes-to-requests-in-the-new-issue-view-966682120.html In the new iss...
- Question
- jira-service-desk
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I have been using curl requests to retrieve the status transitions for issues to determine the duration time of an issue in a status. This curl request retrieves that information: https://<do...
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I would like to use wildcard in JIRA SD automation "Comment contains" when transitioning an issue based on comment. Is it somehow possible?
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When the client receive a email for new notificacion looks like the clickable buttons turn into a long links: No broken links on Service Desk: Broken links on the email: &n...
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...reate them manually. We do not want to open our plateform (public signup) which could solve our problem. That why I need help to enhance the functionnality. I'm also looking for the m...
- Question
- jira-service-desk
- request
- script
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Hi all, I am using H2DB for jira. Now i am not able to open jira page due to above error. can anyone suggest on it.
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Put custom field Email in Reporter if user exists. I am trying to create a script but I can't seem to get it to work. import com.atlassian.jira.component.ComponentAccessor import com.atlass...
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Hi Guys, How do i resolve this issue? The link it gives, does not allow me to open it.
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Hi, We have big concern over user validation check. Can Admin do the validation check when user sign up to Jira service desk project? OR Is there any user validation check method available in ...
- Question
- jira-service-desk
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Hi, Can we create users using batch script in Jira Service Desk? We have selected the method to add users by Admin to avoid the unauthorized access to Jira Service desk project. Thanks & ...
- Question
- jira-service-desk
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When a user sends an email request to IT Support, it sends to everyone in the Organisation the user belongs to. I also notice on the customer portal the request form defaults to 'share with org...
2,999 views 5 1 Deleted user May 22, 2019 -
We are pretty proud of our CSAT score, but I'm curious just how good it really is, and what other JSD users are finding as far as response rates to CSAT surveys. We get about 1 score for every...
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