Community resources
Community resources
Community resources
Jira Service Management
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Dear support, We are using Service Desk, and I want to try search all opened requests through Service Desk portal. When I choose Help Center, and choose option "All requests" I see only requests cr...
- Question
- jira-service-desk
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Currently I've an instance of self-hosted Confluence and the associated license... Now I started using Jira Service Desk hosted in the cloud... and in order to "Create knowledge base content" ...
- Question
- jira-service-desk
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Hi, is it somehow possible to add a custom button programmatically to the action menu of the comments? I want to trigger an action by the user which does changes on the specific comment. This shou...
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Hi, community! When you try to select a section SLA in any of the projects, it does not open. But SLA in issuies working. There are enough resources for the server. Tell me what could be the reaso...
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Hi guys, I am using Next-gen project in Jira SD (cloud version). I am unable to figure out how to change the order of status. Below are few statuses I am using, 1. To be allocated 2. Pending...
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Hi, I have been trying to figure out the problem regarding ''MAIL HANDLER'' we have the app Email this issue, plus i have activated some settings on the GLOBAL MAIL SETTINGS as well, now the probl...
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I am unable to find the clear / delete the evaluation license from my atlassian login acccount. Please help on this. Thnks Anand
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Hi, I have a case of a user whose role is "service desk customer" and can raise and view his requests on SD customer portal or email, however he reported he is not able to see all of them and not rec...
- Question
- jira-service-desk
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Hello I want to connect My Jira Service Desk cloud to another Jira to be able to have issue created in mine when created in teh other one. Which is the easiest way to do it? If the 2 Jira SD conne...
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Hi. I want to download the previous version of Jira Service Desk i.e. version 4.1.1, but when i click to see All Server versions on the download page, I just see a rotating arrow circle and th...
- Question
- jira-service-desk
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Dear support! Currently we are trying to scan assets with Insight Discovery but only get information of hostname, ip address. Information such as OS, CPU, Application,.. on the hosts is not obtained...
- Question
- insight
- jira-service-desk
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Hi, my friend is currently using the cloud version of Jira and I noticed his service desk looks completely different and 100% better.. I already updated to the new redesign but his still looks differ...
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Hey, So we have the option to group issues, and the client can see in the portal what group he is opening an issue for. My problem is that I can't figure out a way to create a queue according...
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Hi guys, Is it possible to change the display name for the following in the cloud Servicedesk portal as I am currently setting up JIRA for a medical industry client, 1. Assignee to Agent 2...
- Question
- jira-service-desk
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Hey trialling Jira Service Desk when we make a change in an issue - seems to take forever - or if at all to update the Queue counts - unless there is a page refresh ofc the page ...
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How can I separate my customers into groups and then only show certain fields to customers of a particular group? I know I can use organizations to put customers into groups, but I couldn't fig...
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Background: I have one agent who rarely looks at their account (long story...). Today, from out the blue, this agent received 2 messages from JIRA Service Desk (email address was noreply@atlas...
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Hello, we have JIRA 7.04 software running on Centos 6.7 and we are trying to start JIRA but we see the error like listed below shown in the catalina.out log file: 2019-05-24 17:05:36,898 ac...
- Question
- jira-service-desk
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I have multiple external customers and an internal organisation that I would like to serve from a single instance of JIRA Service Desk 4.2. The ideal scenario for me is: Customer X, Y Z and the inte...
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Hi all. I am new to Jira but enjoying it. I am trying to create a solid, scalable workflow for my use case, which is as follows: My agency specializes in maintaining web applications. A...
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I'm trying to determine how much ahead of the SLA goal tickets are completed by my team. Time to Resolution is just the amount of time left until the SLA is breached and it doesn't export to Excel (i...
- Question
- jira-service-desk
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Hello, Looking for help on how to form a report on the request types and groups in our service desk function. I'm fairly new to using the jira service desk and still trying to workout its ma...
- Question
- jira-service-desk
- cloud
- group
- issue-type
- jira
- +3 more tags...
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On the card layout on my JIRA board, yesterday I could see the assignee icons. However, today those icons are no longer visible on stories or bugs on the JIRA board. This is very useful in get...
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Hi, We're running JIRA service desk v.4.1.0 and when trying to click any category from the home screen, service desk seems to hang with the loading symbol (not browser). You can the re...
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For Log in an incident in Jira Service Desk, does the person need to be an agent (paid user)?
- Question
- atlassian-support
- jira-service-desk
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