Jira Service Management

Is there a way to configure reports to be emailed weekly to a certain group? Thanks, Rod  

• Question
• jira-service-desk

We are upgrded to Jira Service Desk 4.1 with the new help center design. A really nice feature is, that there is the possiblity to add a banner image. But there is one problem with that, it is not ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

bonjour    j'ai change le nom du projet mais cela n'apparait pas au vue du portail client .    J'ai toujours l'ancien nom du projet qui apparait quand une personne veut saisir...

• Question
• jira-service-desk

Hello, We just started to use Jira Service Desk and Confluence on premise. And we must integrate this to our SAML IDP (like dozen of other apps we support). I'm not sure to understand how should I ...

• Question
• jira-service-desk

Atlassian's Translating your customer portal and supporting multiple languages  article says I should see a Language Support section in the Project settings. Here is what the art...

• Question
• jira-service-desk

Hi I want to make sure the due date is mandatory while assigning the task to an agent. However when the agent enters the task he is not required to fill the due date. How do I achieve this?

• Question
• jira-administration
• jira-service-desk

A customer reported a bug in Jira Service Desk and a linked is created automatically.  How can the status in the service desk be updated automatically?   Thanks.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everyone, How can I let the customer set the issue priority while creating an issue via email? There apparently has been this kind of possibility in desktop version. However I'm using cloud and ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi. We are interested in Jira Service Desk. One of the things we need is to connect some of our email accounts to Jira Service Desk to convert emails to tickets automatically. We checked the docume...

• Question
• jira-service-desk

  Instead of links at View request and Turn off this Request's notification i need buttons like below.   Please let me know how to get it Regards, Chethan

• Question
• jira-service-desk
• server

We have successfully integrated Hubspot with Jira Service desk, in which the status of the JIRA issue is updated within Hubspot and the necessary fields from Hubspot are visible against the CRM conta...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Fresh install on JIRA Service Desk 4.1.0 on Linux CentOS 7.  I have it connected to MSSQL 2012 for the database.  When I try to create a Service Desk Project I get this error:  Hmm....

• Question
• jira-service-desk

I'm receiving an error on Service Desk (Server) where I have a misconfigured field in a Request Type on my Portal. I found the Request Type in question, corrected the field, but it still states I hav...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to know if it is possible and even if there is already a plugin to integrate the Jira Service with Logmein Rescue. There are platforms that do this integration like Zendesk (https://www...

• Question
• jira-service-desk

We have a platform developed by a third party, with multiple type of contributors : clients, partners, internal customers... I am looking for a collaborative tool where I can put all change requests ...

• Question
• jira-service-desk
• jira-software

When someone emails my service desk, the issue is automatically set to a 'service request' issue type, which starts an SLA timer. When the agent comes to define this issue, and moves it to a 'Change...

• Question
• jira-service-desk

We recently deployed Jira Service Desk Server 4.1.0 and synced correctly our Active Directory users to Jira directory (they appear as customers).  We took the basic licensing plan (3 agents - 1...

• Question
• approver
• customer
• jira-service-desk

We are migrating to Service Desk Cloud, is there a way to import customers and organisations using JSON?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using Jira Service Desk cloud and trying to create an automation rule for emailed requests. The rule needs to search the "Description" field of a new emailed request and if the field does not c...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a project that uses the same workflow as another I am creating....is there a way I can copy automation rules between projects in Jira SD cloud without doing this manually?  

• Question
• jira-service-desk

I have been looking at Jira Software, Service Desk and Core for different users.  I have sifted through things a bit and discovered that there is not feature parity between cloud and non-cloud.&...

• Question
• jira-core
• jira-service-desk
• jira-software

we want to update from iSupport to JIRA Service Desk; how can we customize the customer field to add address, phone numbers, and other attributes?

• Question
• jira-service-desk

Technical question: this week we installed the on premise server. after initial configuration we noticed that a lot of mail traffic from jiraservicedesk to SymantecCloud. What is the cause of this tr...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Does setting a due date for a ticket change the resolution time? 

• Question
• jira-service-desk

Hello, I have a strange "problem". The Jira Service Desk Banner is not visible for logged in Customers. The banner itself is rendered as background of a div: <div class="cv-bg-image" style="bac...

• Question
• jira-service-desk
• jira-service-desk-server
• server