User is only in Customers list within a particular project. The user cannot be found in the section People within the project, nor on admin level.
Are you wanting to "delete" the customer altogether or simply remove from project?
Delete Account or Revoke access - (you need to be site admin) Jira settings > user management > Jira service desk > search for customer, click on ellipses at the right and Delete account OR what I prefer/recommend is to Revoke access.
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