Community resources
Community resources
Jira Service Management
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Hi folks I wonder if there is a possibility when the customer will certify the issue he may already give the satisfaction rating, instead of being sent by email?
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Note: The new UI will be available for Version 3.1.5 for both iOS and Android. We're working to provide the best user experience by standardizing the look & feel across the product. First,...
- Article
- opsgenie
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Comments from email are internal for some users where i should looking for settings to change it ? I want public comments from email.
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I have loged in to JIRA. and tried and clicked on projects link from menu. It shows error message. please help to solve this issue.
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I want to export all tickets of a project at once ? Isn't that possible?
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We make a simplified set of Workflow Status values visible to Customers using that feature in JIRA Service Desk We want to be able to present the customer visible workflow status values in F...
- Question
- jira-service-desk
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I've configured the SLA's where in the ticket moves to certain stage SLA stops and when the ticket moves back to it's previous status then the SLA begin again. Can anyone let me know how to ...
- Question
- jira-service-desk
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Hello, We have JIRA sd for issue management and CMDBuild readytouse as a cmdb tool. Now some CI's from CMDB is related to some Jira sd issues. So we want to link them to maintain everything. S...
- Question
- cmdb
- jira-service-desk
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Hi community, we got the "Extension for JIRA Service Desk" from Deviniti and created a "Bundled Field for Jira Service Desk". The field got some user defined sub-fields like it has to and those are ...
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Hallo! Ich hätte zwei Frage bezüglich des Ticket-Servicedesk. Ich möchte gerne eine Anfrage die ich erhalten habe, welche dann in der Warteschlange landet, zuweisen. Dies ist jedoch nicht möglich.&...
- Question
- jira-service-desk
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I used jira service desk and I enable Customer satisfaction function, the system sends email to notify the customer as normal but it didn't send customer satisfaction's email to the customer. We hav...
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I want to change the default language of JSD (cloud). I can select another language, after submitting I get the error message "can't be saved". From the page "Language support" I choose "Chan...
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I added a workflow and now unable to find. How can i find it and also i want to delete the same work flow
- Question
- jira-service-desk
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Hi, Dear all I have created a workflow and its scheme. Now I want to assign that scheme to a project but I don't see a "Switch Scheme" option. I am using Administrator Account and Trial version of C...
- Question
- jira
- jira-administration
- jira-service-desk
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I have a request type called 'Service Request' with the following fields. You can see it has both Summary and Description. However, when I go to Project Settings > Email Req...
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Hi Experts I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey...
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Jira service desk was deactivated from January Want to restart the service desk Kindly help
- Question
- cloud
- jira-service-desk
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Hi, I had synced my support with Jira and tickets were getting created automatically till January'19. I want to restart the Jira support and re-sync my support with Jira. Kindly help
- Question
- jira-service-desk
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Can we add filter to the automation rules? Through automation rules i am creating automated tickets which are sent on daily basis to assignee. Now i want to use a filter determining on each day which...
- Question
- jira-service-desk
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Hi, I am trying to set up my jira Service Desk to communicate with Ansible Tower. Have been trying to send an API Post to my Ansible Tower to no avail. The event gets triggered but there is ...
- Question
- ansible
- jira-service-desk
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I would like to add new customers automatically to the database from a form. At the moment our internal customers request new accounts via the portal. They do this with a form, information ...
- Question
- jira-service-desk
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After I click the submit button, it will say: Something went wrong, please try submitting your request again. An always like this! If I want to directly contact them, they also...
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Dears, How to add new issue in existing project being administrator . Also how we can check service desk portal view after adding new issue and also user portal to check if the required changes have...
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In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use. As of now if the client made an update we are copying it manual...
- Question
- jira-service-desk
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We are using Jira Software 8.3.0 and i want to change the issues Layout. Can someone suggest how can that be done
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