Jira Service Management

I am considering the use Jira SD for my team. However, i want to know if i can currenty integrate the software with the help chat on our website https://www.ammp.io/

• Question
• jira-service-desk

We upgraded our JIRA to the latest version and everything works except our Service Desk customer portals.  They come up blank, not rendering.  I see the following error in the console: htt...

• Question
• jira-service-desk

Hi, We would like to configure our company email address to send notifications from our email address then they suggested to add dkim and spf records after mulitple problems we have added that now w...

• Question
• jira-service-desk

I have a sample project of type "Service Desk" I have created new SLA in line of the customer's requirements, and I have deleted the two standard SLA (time to first respond, time to resolution), sin...

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• jira-service-desk

Hi, I am trying to install  Email This Issue and i get info . "Problem z dostępem do pliku Email This Issue" Please help to install this extinsion

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• jira-service-desk

hi all, i would like to make my text field box side by side or horizontally rather than vertically. is there any way for me to do that?

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• jira-service-desk
• jira-service-desk-server
• server

Scenario Customer 1 raises multiple issues on behalf of 10 different customers (Customers 2 to 11) in JIRA.  Customer 1 is always set as a 'Reporter'. Once the ticket is raised, the issue...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We currently have Confluence running over SSL on port A and have just installed Jira Service Desk on the same server which we want to use on port B. How can we use the same SSL certificate for Jira ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm specifically looking at how to prevent automation messages from sending over the weekend, and how to prevent automatic transitions (like moving to backlog) over the weekends. I notice that transi...

• Question
• automation
• jira-service-desk
• notification

I have been using the Automation for Jira for jira service desk to send auto-reminders to my customers if they have not responded in X days. One of the biggest complaints from my customers is that th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are looking at using Jira Service Desk to help manage requests we receive and which are then subsequently uploaded into 1WorldSync.  Would love to know if anyone out there is using JSD and ho...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm an admin for a cloud-based Service Desk project. For a variety of reasons we do not want our clients to select the issue type (bug, enhancement, task) or the priority when they submit support req...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like the call to appear to the customer who is taking care of the issue.

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• jira-service-desk
• jira-service-desk-development
• jira-service-desk-server
• jira-software

Hi Team, We want to know the who has activated service desk. 

• Question
• jira-service-desk

When as a user I am giving below data, system is displaying the 'Bad Request' page.

• Question
• jira
• jira-service-desk

hello   have a service desk and software instance of JIRA, how to have the status of my tickets on jira software on my Jira service desk. Thank you for your help

• Question
• jira-service-desk
• jira-software

Hi,   in our atlassian-jira.log there are several warnings about a transisition:   <date-time> http-nio-8080-exec-9 WARN <user> 680x1098321x1 xxxxxxxxxx xxx.xxx.xxx.xxx,0:0:...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

Good morning, I am doing an integration between JIra and another tool by email. One of the requirements is that we send in the subject and in the mail body words between # as for example / ## CAUT-IN...

• Question
• jira-service-desk

Hi, I am working on POC with JSA and want to create ticket only when it match certin keyword in email subject line or body.. for example..if mail subject line have word alert . If key word does not ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi i got this message when i'm trying login into jira service desk  "Something has gone wrong after our team has been notified.if the problem persists,please contact atlassian support" co...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I noticed the following error when submitting very large request via the JSD Customer portal: I  also noticed that emailed support requests get truncated so they do not exceed rou...

• Question
• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud
• request

Hi, I have a default English language and a French secondary language setup.  When an English reporter receives a notification from a French user, the email would be in English but the Status w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm trying to recreate a form from another application. When the form is filled out there should be a CC list of users who get notified who can view the form (read-only). And there should be another ...

• Question
• jira-service-desk

Can we print an issue from the view issue screen any longer?  On the old view we had that option.  I know we can go back to the old view but I want to know if moving forward we will still h...

• Question
• jira-service-desk

The notification number on the bell gets cut off when viewing Jira in IE 11

• Question
• jira
• jira-service-desk