How to add new issue in existing project

[Fahad Siddiqui]

Dears,

How to add new issue in existing project being administrator . Also how we can check service desk portal view after adding new issue and also user portal to check if the required changes have been successfully done. step by step procedure

[DPKJ · Accepted solution]

There are few points here,

• If you want to add new issue to any project just press 'c' key on keyboard on any jira screen (remember admin user need to have permission in project to add issue)
• If you want to add it via Service Desk frontend and also validation how service desk frontend looks
  • Go to Gear Icon -> Projects
  • In project list select any project which is on Service Desk type (green circle with pc inside)
  • Click on project
  • On new page 'Expand Side Bar', you can use ( [  key )
  • On this side bar you can click see 'Raise a Request' link
  • This will open your customer view portal in modal window.

[Fahad Siddiqui]

Prefect ...but still my answer is not completed. I want to know the exactly what steps needs to be completely followed to add new issue  

[DPKJ]

oh! you want to follow customer workflow.

On top of 'Raise a Request' modal window, there is your customer facing url mentioned.

It will something like, <JIRA_BASE_URL>/servicedesk/customer/portal/<NUMBER> (this is the link that you will give to customers)

Here is <NUMBER> is different for each service desk project.

You can visit this link from another browser window or incognito window (where you are not logged in to jira). Now you can review whole workflow for customer (like creating account, raising request etc).

[Fahad Siddiqui]

ok thank you

[DPKJ]

If it helped you please give an upvote and accept answer.