Community resources
Community resources
Jira Service Management
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After I click "here", it takes me to this screen and I couldn't notice any request type where Summary and description fields are blank / invisible (screenshot below). How can i fix this issue ? Am I...
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As an internal customer, I was not able to edit a request I submitted. Can you tell me how to accomplish this?
- Question
- jira-service-desk
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Is there any way to remove the "default" admin user from the agent licence count? We want to have 3 licensed agent and one admin only.
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In the middle of the night -when your sleep is interrupted with a critical alert- a bright & eye-burning screen shouldn't be another problem for you! We are thrilled to announce that Opsgenie D...
- Article
- opsgenie
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By mistake i associate on project from Default Issue Type Scheme how can i add it again bank
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Hello everyone is it possible to collect information about the PC (information about the equipment, installed software, current IP, hostname) It may be necessary to install some applications on the ...
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I am trying to pull a report on the year's ticket activity to an excel spreadsheet. It appears that I can only get a format that will allow for links for the ticket totals for each month that dont tr...
- Question
- jira-service-desk
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Dear Community, We would be eager to use the Atlasian JIRA Service desk for interacting with our Customers. During our evaluation we could overall find all the feature set we would need to operate ...
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If i want to add new issue in my existing service desk .Which is correct way please clarify What is difference between adding Request types and Issue . thanks
- Question
- jira-service-desk
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When a ticket is created by one of our technicians and added a customer as the reporter. The customer cannot receive any notification/emails about the ticket created.
- Question
- jira-service-desk
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I have to set up customer permission for my project as "customer my team adds to the project". I have a long list of internal customers that I want to add but it takes a long time to do so.&nbs...
- Question
- jira-service-desk
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Is there any kind of audit log for changes made to organizations in service desk? We have a particular customer that was added to an organization who should not be in that org, and none of our servic...
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We have been trying to hide the agents name from the from field in the email. We used ${email.hostname} hover this seems to only work on one Service Desk and it doesn't always work. Some actions caus...
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Hello, I need serious help. My team is looking for a way to replace out old Web Ticket Request Form which is used by users in our company for technical help. For example, someone might want a ...
- Question
- jira-service-desk
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Hello, I would like to allow customers to see the assignee of their issue/get an email alert when it has been assigned. I cannot see how to have this as a notice or make this visible (so that it co...
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Hi guys, Using Jira Service desk I was wondering is the following possible: Can you link issues to the same bug/topic in the support desk to then flag to our technical department that the ...
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How do I set up the Jira Service Desk?
- Question
- jira-service-desk
- atlassian-support
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In my project I added an organization and want to send email alert to only members of organizations when ticket is updated, Currently there is only two option: In the Customer Notifications The onl...
- Question
- jira
- jira-service-desk
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Hello, We recently had an issue with our SQL server and were forced to reboot. Since the issue started with the SQL server, we have not been able to access Jira Service Desk. The SQL server ...
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I've been searching for days, I've also tried various scripts to try to get all the organizations under 1 servicedesk project, but I've had no luck. The below is a light edit of a script i found bel...
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I have a text field called client name (user field) which is not populated. This fields sits within a ticket form and I want to be able to allow my team to add clients that already exist which would ...
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Hi there, Is there a way in Jira Service Desk on the reporting section where i can report on how many tickets have been logged for a certain customer. I also need to report on how much ...
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How can I remove an agent from Jira that was registered using SSO? I do not see him in users list in Jira Administration. However he can be selected as a user in issue fields, e.g. Reporter.
- Question
- cloud
- jira-service-desk
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I know this has been asked before but i cant find a definitive answer,. will the export function be added to the new issue screen? if not, how long will the old issue screen be available to use?
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Hi all, I've been noticing some questions pop-ing up related with agent notifications on service desks. Most of them have to do with notifying agent when an issue is created and while this is confi...
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