Community resources
Community resources
Community resources
Jira Service Management
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How to automatically create linked task in Jira Software in moment when recieved ticket in Jira ServiceDesk from client ? Как сделать, чтобы при поступлении запроса от клиента через портал поддержки...
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Hi, I've been searching around for a way to automatically change the status of linked issues (child tickets) but I haven't found a way to do that. I have created an Automation but it fails to ...
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Hi, How do I get verified/trusted sender when we send emails from our Jira Service Desk Cloud instance? We have verified our domain and subdomain and our subdomain is used for our outgoing email (v...
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In the customer center a customer can list all their requests. An example are the listing below showing some sample requests created by me: We have a custom field in our next gen service desk. It ...
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Can I give access to an agent in another Service desk in another tenant to ours? This without having to consume additional licenses in each and every tenant this agent needs to work in...
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Hi Atlassian, Is there a way of showing both the priority field and filter the status on the customer portal. And last, but not least is there a way of showing the "incident type" problem etc. for...
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We using Jira Cloud. We are not able to edit the "label" field in the new view from this morning in Jira Service Desk. If I change the view to old view. I am able to update and edit the field. In J...
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When I try to connect a knowledge base in JIRA project settings, I am prompted to start a free trial for Confluence Knowledge Base. However, I want to connect with my existing Confluence...
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As an agent when uploading attachments in the issue screen, there is an option to share with the customer or add to issue: In an issue with multiple attachments, is there any way for the agents ...
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Is it possible to reply to another user when replying to a ticket that has been raised. Example. Joe bloggs raises a ticket asking for help. We want to be able to reply to Joe but ...
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Not able to edit custom field in the new view from this morning. If I change the view to old view by changing the URL. I am able to update the same. Could you please assist me on the same and consid...
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Hey guys, is there the possibility to show fields in a portal only for some customers? For Example: There is an organization Supporter. If a customer in this Organisation goes to the porta...
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I am trying to use Jira Service Desk to create a ticket system for my digital learning team, which supports 500 or so teachers and staff. Often we get emails sent to us directly, and we need an easy ...
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Hi Team, Please find below issues in Service desk. 1. After closing tickets in service desk, it is still showing as "Assigned to me". Ideally it should go off from my bucket. 2. Once we download e...
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Version Jira v8.7.0 JIRA Service Desk Application v4.7.0 SLA Start: Issue Create Pause on: Stop: Comment: For Customers It seems that many ticket regarding customer created the ticket an...
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...hey act as an approver or comment on requests belonging to the customer's organization. This affected SLAs, statuses on requests, and automation rules, often bringing a lot of confusion to true c...
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Hey All! So interesting issue, the LDAP configuration is the same for our JIRA and Confluence (which are application linked). However I did create the groups in AD after I created them locally for J...
- Question
- jira-software
- server
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There are a few things in the new view that I haven't been able to find how to do yet. Has anyone found how to do these things? 1) Remaining time. We are only able to add the Estimated Time,...
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Is it possible to add more custom fields on the signup page for customer on JIRA Service desk? JSD Version: 4.4.1
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Are you able to customize the emails that are sent out to customers once you have received their request?
737 views 1 1 Deleted user February 12, 2020 -
I have a service desk project created and added few users with admin and service desk customer privileges. Some of the users who have those privileges cannot change anything on the tickets though the...
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So we have our email requests coming in, like normal to a G Suite Account. As per Google, LSA's are going away as of June 2020, Final 2021: G Suite Admins: Important Security Changes Coming Startin...
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Hi Everyone, I export issues to JSON and import them into another Jira instance. The contents, history and comments were imported correctly but the comment restrictions left behind. This is because ...
- Question
- jira
- jira-service-desk-server
- json
- server
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Hello good day, I have a doubt I am wanting to do an automation to save the comments that are created from an external email to the company and that these comments are saved in the ticket that is cre...
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Hi, When a ticket breaches an SLA, the time value goes into the negative. For example, if i had an SLA of 2 hours and I breach it by 1 minute, the time value is -1 minute. When I export ...
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