Community resources
Community resources
Jira Service Management
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Hi there, we use jira cloud....just a quick question: The mail that is send out to verify the customers account, when he tries to register to the portal page is generated by Atlassian and ca...
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Hi Everyone My service Desk projects has configured with emails. when mail comes it will create or add the comment. Now it working some times only. Now it is not creating tickets and I have verifi...
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I want to use Service Request issue type Icon to other issue types.. When I try to change the image I can't see the Image of Service request.. How to use it.. Thanks in advance.
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Dear all, We notice that when our user are using our service Desk link url and they want access the "My Request menu", menu item are written in white on white background . Then on mouse...
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I have installed and configured below plugin in my JIRA account. https://marketplace.atlassian.com/apps/1210874/gerrit-code-review-for-jira?hosting=server&tab=overview I am able t...
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Hi All, I'm getting a little confused when organizing all of my workflows. What it Atlassian's definitive stance on when all actions on an Issue are finished? Does a status of the category "Done" ...
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We would like our customers to be able to see these formatting options in the Description field on the customer facing ticket in JIRA Service desk. How can we have these displayed?
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I would like to know why sometimes the "Continue with Microsoft" button is not being show.
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I have a request from one team of Service Desk agents to send an in-app notification to the assignee of a ticket on the due date. I'm our Jira admin, and am familiar with setting up automation rules...
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How can I restrict parent *and child values* in a cascading select list using groovy / Script Runner? Set form values is straight forward: https://scriptrunner.adaptavist.com/latest...
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I am using Jira service desk and email to my support ID creates a jira ticket. But sometimes when Email has an attachment, its not always show up in the ticket. What can be the possible reason and ho...
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How to automatically copy a comment with attachments between projects when creating a linked issue ?
I need to automatically copy a comment with attachments that an agent of a project enters through an issue linked to the original project, so that it can be seen by the client who entered the origina...
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Good afternoon, I created an invoice approval service and when choosing the supplier from a select list I would need the approver field to be directly related to the contract manager. I want to reg...
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Hi guys, Please help! Suddenly after weeks of perfectly working fine, this morning our supportdesk email doesnt forward the emails to the Jira Helpdesk as issues anymore? We haven't changed a t...
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Hello everyone, I'm new to coding and using jira. I want to start by trying to change the name of my profile (or any other profile details) with php. So how to I access the profile section and then ...
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Hi, I am trying to send elastAlerts to OpsGenie. On the ElastAlert documentation, they are asking for a key from OpsGenie, but i dont see any ElastAlert integration in the OpsGenie list. How do i go...
- Question
- opsgenie
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I have an issue with an old case which has been closed and the customer responded to it but it's still closed. Shouldn't it be re-opened when they come back to us? Here is a screenshot...
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if i raised ticket , cam i get e-mail when time for response or resolution has been exceeded without starting progress in or resolving the ticket
- Question
- jira-service-desk
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We are having problems configuring the mail & notifications. The general configuration of email is correct but when we want to activate the specification of each project to send the notification ...
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Hello, Have 2 questions about customer portal customization. 1. View change and different process flow. Is it possible to change next logical process step, after choosing one of request type...
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Hello Team, I created a new user for Vendor team and provided them access to only one project on my Jira board. Steps I followed: - Created a new user and a New Group. - Assigned the user t...
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Hello Team, I created a new user for Vendor team and provided them access to only one project on my Jira board. However when that user logs in he is able to see those additional projects as well for...
- Question
- jira-service-desk
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May i know below collation_name is wrong or correct? MySQL version is 5.7. I did follow this How to Fix the Collation and Character Set of a MySQL ...
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Does anyone know how to find out who is an agent in JSD? I'm working on a project to migrate tickets to a new Service Desk project. The current project is such a spaghetti of filters a...
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Hi, I read various articles on the discussion forum but couldn't find a similar question or an answer to my question. I want to create a ticket on JSD when someone sends an email on our com...
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| September 4, 2025 1:00 PM PDT |