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How to check time to first response

Deleted user February 5, 2020

Hi,

Is it possible to create a report of tickets by time to first response? (or JIRA filter)

I need to see how long opened tickets were unassigned.

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Tony Rossiter
Tony Rossiter
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February 5, 2020

@[deleted] 

I'm assuming you already have an SLA configured for Time to First Response.  If you have the Service Desk Team, you can create a new report for this SLA: 

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-reports

Just create a new report and add the Time to First Response SLA as a Series.

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