Community resources
Community resources
Community resources
Jira Service Management
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Hi, I’m trying to determine if there is any way to create a custom ulr or a button based on other properties of a request in the ui for agents? I need a url or button to a external system where t...
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I am able to update the ticket with "Escalate" , "Resolve the issue" and " cancel Request" with api url = "https://url/rest/api/2/issue/{ticket issueid}/transitions?expand=expand.fields".
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Hi, Does anyone know of a way to remove (x-out) any predefined and sensitive data in a service desk request? Mail or when creating a ticket manually. I.e. SSN (Social security no (123456-78...
797 views 2 0 Deleted user October 10, 2019 -
Health check problems detected: Database: The table collation: 'utf8_bin' is unsupported by Jira. The Database collation: 'utf8mb4_bin' is supported by Jira. I have run thru the guide accor...
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Hello, we want to send emails throughout a postfunction with groovy scripts / script runner, that chooses for different jira-projects different smtp servers. Does anyone of you have experien...
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Hi, I renewed my current license (with 9 agents) to extend the support for 2 years. In the same time I have purchased 3 new license for Agent. I have a new license key for the 3 new Agents. If I a...
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Dear Sir, We are using JSD very well with Customer Service business. I was wondering that there is any JQL syntax to search by Request type group (Not request type). Because we have ...
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hi, may i know how to fix the error below? i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the same error.
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Is there a way to log in as one of my Service Desk users? I know I can do this with full Atlassian user accounts, but I don't see a way on the Atlassian Administration page to do this for my Service ...
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Is there anyway to use a distribution list email address as the address for JIRA service desk? When I see to add custom address it requests a password.
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So I recieve some automated messages through my helpdesk email that I don't want to be on my SLAs. Right now, I am manually making them into Tasks, since the Automation cannot change the Issue ...
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If there a way to query the Service Desk RestAPI to return a list of all requests submitted by a specific customer, or by that customers email?
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I don't want to try it with username as usernames can be same. Also, In my problem, I am initially having customer's name and email address only, and then want to check if it already exists in my JI...
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- jira-service-desk
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Hi, I am setting up an automation for jira rule to send an email to everyone who appears under the "Shared with" on a Servicedesk ticket in the customer view of the ticket. How do I get that list of ...
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We have enabled SSO and it works fine. I have downloaded the Android app and it works fine for me as an admin. Normal users cannot log on. Is that normal or just the agents can use it?
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I am creating and adding customers (and adding them to before added organziation) to a JIRA service desk project with the service desk API. Question: Might it be possible, that this action is _no...
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With the new release, our customer experience changed for the worse. When a customer clicks on a ticket they submitted, they now have to scroll to the bottom to write their comment to the agent. Our ...
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You mean we need to start a new Project again to send and receive e-mail from our own e-mailaddress instead of the one generated for you? Is is possible to have a portal not going to you itparne...
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Hi, I have a template project to create a new project using the shared configuration of a template project. To avoid setting the administrators user roles each time we create a new project ...
- Question
- jira-service-desk-server
- jira-software
- server
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I can only create last generation projects based on scrum or kanban. I can't create last generation projects based on Service desk types.
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Hello Community, In one of our JSD instances, we have this automation rule: WHEN Comment added IF Issue matches Status = "Waiting for External Info" AND User has no access AND Comment is prima...
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Hi, I have a client using JIRA service desk v7.2.1 – on prem version. I need to write a web application to create tickets with attachments. I found one link https://docs.atlassian....
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I am unable to select anything within the highlighted field wanted to know why
299 views 3 0 Deleted user October 9, 2019 -
Hi I have a question regarding Emergency Change What I would like to achieve is that our Service Desk can create one Emergency Change that reach/notify out information to all members in...
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I have different projects in Jira Service Desk. It seems that the portal is the same for the different projects. And, anyone that access to the portal is able to choose any of the projects a...
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