Community resources
Community resources
Community resources
Jira Service Management
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We've connected Confluence articles to our Jira Helpdesk The current amount of 'suggested articles' shown (when creating a ticket) is 3. Can we increase this amount and how?
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Now I have free edition with 3 active users, I would like to know how can I link Jira Serive Desk to my own website and the process. Please kindly assist. Thanks
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Hi I have migrated my project from JIRA to Service desk recently. However, when a customer is commenting on a ticket in service desk, which includes a ticket id in itself, the URL that is get...
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It went from from looking like a sleek modern thing to more of a legacy version, I just got spooked when it didnt look the same. Examples are how the status change and all those options to assign are...
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The Zendesk ticket forms are a collection of custom fields in multiple screens. Zendesk allows an agent to choose one of the appropriate ticket forms and update it depending on the ticket he/she is w...
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Can I when posting a comment delay the time that it is sent to a recipient I.E want it to look like its sent at a particular time?
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Hello all, A short background, I am working on a service desk for a department. The issue may require multiple steps to complete but it does not have to be in order. For example, once the user...
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Hello, I would like to know how I can hide the ticket request types until the learner has searched through our documentation? Once they have searched and been unable to find a resource on that, they ...
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Hello, I am trying to add an application link for Refined so that I can get access to the knowledge base module on the refined UI.
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We have a service desk that we've just started using and it's creating an odd issue. Specifically, we have notifications turned on for new issues, and most of them come through just fine (85% or so)....
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Hello, again, If I install this add-on, what will happen to the existing automation (the one comes with the system). Will it override it? and what happens if we have both? I'm trying to preven...
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Hello, I'm trying to automate the due date. Is there a way to assign due date for new issues automatically? like 2 days after ticket open?
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Does Time in Status for Jira Cloud work in Jira Service Desk?
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Our leadership team has concerns about relying on marketplace apps for additional functionality not currently offered within the base functionality of JSD Cloud. - When JSD Updates, can we be ...
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Where do I find the complete list of all the options available on issue.* like issue.id, issue.summary etc.,
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I, a Product Manager, am in the process of setting up a Jira Service Desk for my product. I have configured the widget and forms to my liking - however, am facing a little resistance in adoption from...
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I have the slack integration for jira service desk set up in one of support slack channels. When I leave the filtering blank, all tickets created show up in our slack channel. However, when I try to ...
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My customer is receiving incidents from a Jira Service Desk portal. The Support Team, picks them and escalate them to a Jira Software project used by the development team. The Development te...
1,503 views 0 1 Deleted user February 6, 2020 -
Hi all! A doubt about Workflows. Given a Service Desk issue, created via SD portal, I want to transition the given issue to different statuses depending on the value of a field. For that I've desi...
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I downloaded Authy for 2FA. I want to remove this process now because my team also use the same account for working purpose. I already deleted 2FA From Authy Authenticator Accounts. I need ver...
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- jira-service-desk
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Closed()
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Any creative ideas on this use case... When new customers are added we need to have them sign an agreement. Subsequent requests from the customer will allow the agent to bypass this step. Ideally, t...
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Good afternoon, I need to set up two questions in the satisfaction survey instead of one. But I am not able to make this adaptation. It's possible? If so, could you explain how, please? Thank you,...
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So in an attempt to forcefully get rid of a few queues I acccidently deleted the default 'All Open' Does anyone know the JQuery/Filters used to create said queue?
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