How to access knowledge base for both service desk

[roderica.lebis]

Hi,

The company has provided me access to knowledge base article, however, I can't add or view the content.Please advise what process I need to do.Thank you.

Please refer below the URL.

https://being.atlassian.net/jira/servicedesk/projects/ISD/knowledge/articles

[Angélica Luz · Accepted solution]

Hello Roderica,

Welcome to Atlassian Community!

I saw that your administrator created a ticket with our support about the same issue and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once it's resolved, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica