Please tell me the ticket sortin order on the help center requests screen.

[z027827]

How do we configure sorting my tickets in order in help center requests screen portal? 

Thanks

Naveen 

[Boyan Angelov _Nemetschek Bulgaria_]

Hello,

The Requests screen is quite limited and cannot be customized. That is why we created and addon - Advanced Portal Reports - which allows customers to have a customizable requests screen, where they can see all fields, sort, rearrange, export to CSV, etc. Feel free to give it a try from the Atlassian Marketplace.

Best regards,

Boyan

[z027827]

Thanks for the answer and i would like to know

What sort conditions are currently set?
->Probably in descending order of completion date???

can we [Append]
descending order of update date??

[Boyan Angelov _Nemetschek Bulgaria_]

With the addon customer can sort in any order they like. 

[z027827]

Could you please tell me without the addon, by default what is sorting order? How it is defined it for all the status in my requests? I couldn't find any documentation for this.

Thanks

[z027827]

Still waiting for your answer for the following question

Could you please tell me without the addon, by default what is sorting order? How it is defined it for all the status in my requests? I couldn't find any documentation for this.

[Boyan Angelov _Nemetschek Bulgaria_]

Frankly, I have no idea what is the sorting order of the standard Requests page. When I look at it, it does not seem sorted by any of the columns, so I would guess whatever the DB query returns internally...

[z027827]

How could we find the DB Query returns internally? 

[Boyan Angelov _Nemetschek Bulgaria_]

No idea, maybe someone from Atlassian can tell. In any case you cannot influence it, so knowing how it works will not help much.