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Worklogs description are not visible in JIRA Service Portal

Evelyn Juarez
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April 16, 2020

In the customer portal, Customers can't see the description logged by the agent. Only see the change of workflow statues and comments.

 

Is it possible or is any permission that I need to setup to enable the portal to show  the worklog tab?

2 answers

0 votes
Boyan Angelov _Nemetschek Bulgaria_
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April 16, 2020

Hello, 

 

To enable users at the portal to see the work logged by agents, you will need an addon like Advanced Portal Reports that we created.

Cheers, 

Boyan

0 votes
Hernan Halabi - Elite IT Consulting Group
Community Champion
April 16, 2020

@Evelyn Juarez welcome to the community. What you are trying to do isn't possible at this point.

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DEPLOYMENT TYPE
SERVER
VERSION
4.7.1
TAGS
AUG Leaders

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