Can Customers Add Other Customers to Their Organization?

[Matt Best]

Is there a way for customers to add other customers to the organization that they are a part of? It seems as though that the only way for a user to be added to an organization is for a service desk agent/admin to add customers to a specific org.

I have figured out that by adjusting permissions, a customer creating a ticket can add an outside email to that ticket. However, this does not cause the new email to be added to the customer's organization. There also is not a way for customers to add others to their organization via the UI. Am I just missing something here, or can a customer only be added to an organization via a service desk agent/admin?

[Jack Brickey · Accepted solution]

What I have done is to provide a Request Type to my customer portal for “Access Requestor” that allows and existing customer to request access on the users behalf but submitting their email address.

[Matt Best]

This is a good workaround for now, thanks! 

[Hernan Halabi - Elite IT Consulting Group]

Hello @Matt Best welcome to the community, I'm afraid that you aren't missing anything. For the moment organizations can only be managed by agents or admins.