Issues with approvals

[Pedro Amador]

Hi everyone!

I've been looking for information about this and tried everything that have been suggested but I can not make it work so you are my last option!

Basically I want to allow my users to add approvers to my project, without them consuming a license. All my users are being synced from GSuite and I can see them listed under customers in my project. I added the option for customers to select their own approvers, however the list never gets populated when they select the request type in the portal. If I tried doing it since I am an admin, it shows me all the users that have been synced and I can add them.

Any ideas? Information regarding this is very limited. 

My environment is Jira Service Desk Cloud and I am using a next gen project.

Thanks!

[Hernan Halabi - Elite IT Consulting Group]

Hello @Pedro Amador welcome to the community, it you were on a classic project I would suggest you check the customers permissions tab but not sure if next gen projects have such thing. If you are still in test phase, I would suggest you change your project to a classic one, that will work better in the long term as projects evolve and get more complicated.

[Pedro Amador]

Hello @Hernan Halabi - Elite IT Consulting Group 

Thanks for the suggestion. That is something I was looking into and I think I still have time to do the switch since only a small group of people are testing the project right now.

[Hernan Halabi - Elite IT Consulting Group]

Great, let me know how it goes