Community resources
Community resources
Community resources
Jira Service Management
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I have a Jira Service Desk project with a couple of dozens customers who also are licensed Jira users and are involved in many other Jira projects. For this particular project my manager asked me to...
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Hello, Do you know a good plugin, that will help me to configure system so that each time Iit will send notification to a user who is in custom field, when the status in a ticket is for ex. ...
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Hi all, For JIRA ServiceDesk I can import mails. This is working fine. But now I have multiple projects and only one mail address. Is there a possibility that I can use rules to determine to which p...
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Hello, As per the picture attached, does anyone know if its possible to change the customers view of the portal? SO that we can amend the colours? The transition icons? etc? &nb...
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Dear All, We have Service Desk configured opening tickets via email. it works well but sometime it just bypass the email and not creating tickets. I check in the connectivity logs and don't ...
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Hi all, I'm using the JIRA Service Desk Cloud and I would like to alter the order of the activities as displayed within a ticket on the customer portal. Currently, my order shows from oldest activi...
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For our ServiceDesk project I've created an automation rule Transition on comment. But the transition doesn't work ever. It gives the message Action does not exist for current issue status&...
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My JIRA Servicedesk project experiencing missing JIRA Issues created. is it possible upon creation of ticket the reference no. skipped?
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I don't know what to do.my jira version is JIRA v8.1.0.if i install the scriptrunner ,i can not create a issue.like the
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Hi, How can i remove the signatures being sent in replies to service desk tickets? we got a lot of picture in our service desk ticket. thanks Casey
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Hi all, As an end user, I want to see a list of sub-tasks and their status in the customer portal. Is it possible. If it is can you please help me in the comments. Thanks, ...
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Does anyone know if there is a way with the service desk to prohibit a customer from re-opening a service desk ticket after a period of time? I'm guessing I could do it with some sort of automation o...
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Hi all, I have a question regarding the Customer Notification on JIRA Service Desk. First off, this happens when customer use Outlook. Everything works fine except the reply address in the e...
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So, hypothetically, an institution is thinking of upgrading Jira Service Desk from 250 to the next level, which is unlimited (in reality the number of agents will be under 300). Jira software is at 2...
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The message was rejected because it is auto-reply email
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We have limited the available Issue Types for our service desk to a single, general Issue Type with the expectation that once our internal team reviews the request, the Issue Type may change to a Bug...
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I have set up a "Service request with Approval" so that an approver can check that all information requested are provided by the customer before the request can be sent to the assignee. Currently, t...
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Hi there, On my Jira cloud account upon adding a trial of the Service Desk, I've been directed to https://xxxx.atlassian.net/secure/SDOnboarding.jspa?decorator=jsd-onboarding#, selected "Let's ...
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I would like all the incidents that are opened in a Service Desk project to be addressed to a specific person. I have the problem that appears to me as that user is deleted and clearly not. Attach...
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- cloud
- jira-core
- jira-core-cloud
- jira-service-desk
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Few tickets are not visible in customer portal.
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In our environment, we out source certain Service Desk tickets to 3rd party vendors. We've decided to create a Jira Core project to track these vendor tickets so our SLA's are not impacted. Is there ...
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If a customer forgets their home wifi password or some other home network password, and submits a help request through Jira Service Desk, is it safe to provide the customer with their password throug...
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Hi Everyone I receive automated emails into my Service Desk from our HR team for various reasons, the main one so my Service Desk team can close leaver accounts. However, following a change i...
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Hi , Can we assign a ticket from customer portal to an operator , at the moment of ticket creation. Having a list of operators and the customer will select one directly at the moment he is ...
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Jira internal comments are not showing for API users. Maybe the API user needs to be at a specific user level? Our API user isn’t an admin in the project. But if you can give me me some direction on ...
- Question
- jira-service-desk
Atlassian Community Events
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