Community resources
Community resources
Community resources
Jira Service Management
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I have now manage to install opsgenie on a Ubunto 18.04. When i try to access the default website(https://api.opsgenie.com) i'm getting an error "{"message":"No handler found","took":0.001,"req...
- Question
- opsgenie
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I need to add request issues list and issues dashboard into the help center portal.find the below screenshot,
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Hey, I am missing some features before Jira ServiceDesk ready to be used by us. Is it possible to when new issues gets created, we also receive notification via the jira android app? We receive a...
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I want to reassign issues of users who are on vacation. The out of office addon is not enough since it only covers newly opened issues which have been assigned. If a user still has open assigned issu...
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For some of the ticket types, the description is not visible from the portal view. All of my request types have exactly the same settings and I'm not sure why there is a difference in behaviour. Any ...
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I'm trying to setup a customer portail. Whatever project type or issue type, I'm always getting the following behavior: While fulfill all fields and press "SEND", the the request remains open with ac...
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...an verify is: (Approvers = currentUser() and reporter = currentUser()) but this only works if the IQL is run by the currenUser. However, we need this IQL to be checked all the time, and if it is true...
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Hi all, We have the following scenario: we have a 3rd party app - and the licences for that app are based of AAD groups. That means if user X is in group YES - he will have access to the 3rd ...
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I can't find the SLAs in the Classic Business Project type, I found it in the Classic Service Desk , but I wanna to use the Classic Business type in my organization . Is there any way to add...
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Hi Team, I am new to this OpsGenie tool and I want to stop duplication of alerts receiving through emails. Everytime a new alert appear, It will create new alert. When a ticket is created in JIRA, ...
- Question
- opsgenie
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We’ve recently released templates for your Human Resources (HR), facilities and legal teams. These teams can now leverage Jira Service Desk to more easily manage tasks like employee onboardin...
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I'm trying to take a multi-department process (repair orders) and streamline it in Jira Service Desk. I want to use statuses to show where in the process we are, and allow each department to be able ...
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I have a client who has a need of a text field to appear under the following conditions: A Deviniti AD properties custom field is blank This is no longer a requirement for this current project, bu...
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The people who configured this are no longer with us. Where do I go to look at the configuration? I know all about creating new projects and that they update the customer portal I just can't seem to ...
- Question
- jira-service-desk
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...onfluence Global permissions and Space permissions, the knowledge base search works fine for Service Desk Customers. The problem is we do not want to make the confluence space public. We only want t...
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In September 2019, we acquired a package of 1000 licenses of the version of JIRA DATA CENTER, Confluence, Gantt charter, tempo, budget, etc. for AXA Seguros and we are in the process of implementing ...
- Question
- jira-service-desk-server
- server
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En septiembre de 2019, hemos adquirido un paquete de 1000 licencias de la versión de JIRA DATA CENTER, Confluence, Gantt charter, tempo, budget, etc. apra AXA Seguros y estamos en proceso...
- Question
- jira-service-desk-server
- server
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Hello Please help We are looking for setting up JSD and Customer Portal. 1- We receive customer queries through portal ( i am fine with this) 2- We also want to create internal tickets for those ...
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Where do we report bugs like that?
- Question
- jira-service-desk
- cloud
- jira
- jira-cloud
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Could you supply with links to these workarounds? Cant find any... currently the login screen aint very professional... iif you see the page for the first time, as a customer, you wont know what it i...
- Question
- jira-service-desk
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Hi, we have a next-gen project and our "Resolved recently" list is always empty. Neither resolved or closed issues are showing.
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I have the following project setup: - Service Desk Project A - Service Desk Project B - Software Project C I want to create a scrum board to include : - items from Project A and Project B with l...
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Dear Community, I want to assign an user from a group to an issue via post-function. In order to to do this, I wrote the following script: // Component Accessor def customFieldManager = Component...
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When a user logs a call, they select a group, but when we manage the queue we don't have a field that displays that group Is there a special name for this in the back end or is the functionality not...
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I have created custom fields for applications. I want these always to be visible within the tickets so my servicedesk agents can pick up a ticket, assign it to the relevant software category, and thi...
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