Jira Service Management

Prezados, boa tarde. Possuímos a versão do Jira Service Desk que usamos, Server com direito a 10 usuários. Mas quando tento adicionar o quarto usuário no grupo, sou informado de que o limite é de 3 ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to know if there is a way to receive an update in the shape of an email, when a tickets priority is changed from a priority 3 or 4, to a priority 1 or 2.  If there is a way to do t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm making a call to the following API: GET {host}/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer This is supposed to get me a list of the customers. I get a 412 error. I assumed this ...

• Question
• cloud
• jira-service-desk
• rest-api

Hi I wanted to add approver using API instead of manual agent action defined in a workflow I already tried: https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-issueI...

• Question
• api
• approver
• cloud
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

Dear Support Team!   We are hosting a JIRA Software Server with Jira Service Desk in Our own server. (It's a Windows Server 2016 with MySQL database)   We updated the Jira Core; Softwa...

• Question
• jira-service-desk

Hi all, I am looking to create a issue field that only show a list of fields based upon a JQL search.   I know the scripted field from scriptrunner does this but that does not seem to be a...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Seems to be some critical missing features for a next gen service desk. Lack of customized email replies. Can't customize the look and feel of the ticket before being sent out. No ability to selec...

• Question
• cloud
• jira-service-desk

I want to setup the url in a more customer friendly way

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

So, I just started using the JIRA service desk. We have the ticket numbers starting from #1...so on. Is there a way I can increment the ticket numbers?

• Question
• cloud
• jira-service-desk

Hey guys, I am trying to make a "Jira SD Issue collector" pop up when I press the "No" Button in the " "Did this article solve your problem?" section of the customer search. Is this possible? Rega...

• Question
• jira-service-desk

Hi, I have some issues with Jira Mobile App and Jira Service Desk (Server). I can connect to the app whithout problems but when I want to search a Project I have an Error message. When I Test it w...

• Question
• jira-service-desk
• rest-api

Hi, So we have the average time to resolved, this works out the time between open and resolved date. But what about the current open tickets? A team could have an average resolved time of 1.36 days ...

• Question
• cloud
• jira-service-desk

On the above matter I could only find discussions > 4 years old or related to Cloud products. Through a JSON import of issues into a Service Desk project, I am currently not able to import commen...

• Question
• jira-service-desk

I made that field as required in field configuration, but I'd does not appear in the issues created after emailing. 

• Question
• cloud
• jira-service-desk

I want to have 2 differents portals for service desk in my account. Example I have a main service desk portal. When I create a new project of service desk, this new proyect is under the main servic...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello I want to change default behavior of Jira Cloud - it inserts generated ticket number in subject field of email notification. I want to remove ticket number, and keep mail subject exact same as...

• Question
• cloud
• jira-service-desk

Bashing my head on the wall here. I have Jira SD integrated to AD, although it's read only. I'm trying to enable the "infrastructure" AD group to administer a project. However, no luck. Settings...

• Question
• jira-service-desk

I am trying to configure a next-gen service desk project. Under Customers | Organizations, I add a user (email) inside the pertinent organization. But the emails don't seem to be sent. I have receiv...

• Question
• cloud
• jira-service-desk
• next-gen

Buenas tardes,  espero estén bien,  tengo una consulta, en la versión gratuita, ¿cuanto tengo realmente de almacenamiento, es decir, las 2gb que muestra la plataforma se van consumiendo c...

• Question
• cloud
• jira-service-desk

I am trying to use the out of the box automation rule for Updating Jira linked issues in JSD.  This is the automation within JSD, not Global automation. My problem is that my ticket is still sho...

• Question
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud
• queue
• +1 more tag...

Hi guys,   i'm looking to all the documentation...and not sure to figure out correctly if i can update a custom field option so when user make a request into self portal they have the field pr...

• Question
• cloud
• jira-service-desk

I'm trying to build some automation rules in Service Desk that will send emails to specific people when the ticket is changed to a different status. For example, when the ticket moves from "New" to "...

• Question
• cloud
• jira-service-desk

Hello! When I'm trying to send attachments to the customer via ticket, using the functionality drag-and-drop, the attachment is not published and it is necessary to access the customer's views and a...

• Question
• attachment
• drag-and-drop
• jira-service-desk
• jira-service-desk-server
• server

For some reason after I marked a ticket as a duplicate I can no longer change the status of the ticket of the parent ticket. I can't even cancel it. It just says "You don't have permission to transit...

• Question
• cloud
• jira-service-desk
• status

Attachments can't be viewed or opened in the customer portal. Not even attachments added through the customer portal can be viewed in the customer portal. All attachments can be opened normally in th...

• Question
• jira-service-desk
• jira-service-desk-server
• server