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Community resources
Community resources
Jira Service Management
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Hi! I want to setup automation rules but need my own conditions (related to priority). Is it possible?
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We are looking into migrating from our current Service Management software (SNow) to Jira. We would like the new Jira environment to align with the DEV/Ops side of the house, for reporting.&nbs...
- Question
- jira-service-desk
- trial
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I have installed JIRA Service Desk 4.2.5 (server, not cloud). There are supposed to be templates available for HR, Facilities and Legal. They are not appearing as an option when a Basic project is cr...
- Question
- jira-service-desk
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We've discovered that people sending in tickets to the service desk that have an emoji in the content is not being dropped into our queue. Is this a bug that needs fixing or some setting that I...
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Is there any integration into AZURE DevOps that will work as a plugin from the JSD SAAS cloud version. Are there API's available that we call to do this?
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We would like to automatically create tickets in our Service Desk from a local HTML form. How would we need to create the URL the form calls to create a new ticket? E.g. https://webapge.atlassian.n...
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I would like to know how to create button "create Request" on the page of Customer - My requests ?
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We would like to automatically create tickets in our Service Desk from a local HTML form. How would we need to create the URL the form calls to create a new ticket? E.g. https://webpage.atlassian.n...
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I am trying to add a MS O365 email address to the 'Connect custom email'. I keep getting the error "Your connection was unsuccessful - Unfortunately Jira couldn't connect (blah) mail serv...
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The JSD Support Portal Registration form is displayed only in German language. I cannot find options to enable other languages or switch to english as a default. We are using JSD Cloud.
- Question
- cloud
- jira-service-desk
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Hi, I've created custom user property (mobile number) via REST API (for both customers and jira-servicedesk-users) but thes properties are not displayed on User Profile GUI but returned when I ...
- Question
- jira-service-desk
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Hi, I tried to add in the "To" field of the customer notifications the "Added Participants" as it's written in the documentation (https://confluence.atlassian.com/servicedeskserver0316/managin...
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Hi I have created 3 months ago 3 categories in a project (OF - office) But when users add a ticket in one of these 3 categories, in the KANBAN these tickets are not shown. I hve checked that ticket...
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Hello, I'm having an issue where users can't create tickets because some of the default fields are pulled from Insight which isn't working. I try to edit the default value of the custom fields...
- Question
- insight
- jira-service-desk
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Hello, If I create a table for the customer portal, the table does not appear always and I have to refresh (F5 key) the pages to view the table. I am attaching some screens: The grid table i...
- Question
- idalko
- jira-service-desk
- table
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Hi folks, need some suggestion. We've service desk project. in queue we can see only 13 or 15 requests per page, can i change it lets say up to 30 in one page? If yes, how?
- Question
- jira-service-desk
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I want more white space under Comment screen by a service desk issue, just like with a software issu
I want more white space under Comment screen by a service desk issue, just like with a software issue. The comments field in a Jira call is at the bottom, which is why certain things don't work prop...
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Hi Folks, I have removed the Service Desk Customer Portal access from Browse Projects for a specific service desk project as I do not want it showing on the help desk portal. I did this with a...
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Hi All, I want to set approval for some step in JIRA service desk and the approvers is set by default. I have done creating custom field for multiusers-picker and attach to the project then added it...
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We are experiencing issues with attachments on our service desk projects which is quite frustrating. As an agent when I try to insert the file (which is small in size,only few kbs) below error is sho...
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Hello, What is the field for 'approver's when your workflow requires an approver before going to the next status? I am trying to add an automation rule that auto declines if they attempt to...
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Hi team, I need to call a webhook when an issue is created outside my SLA Calendar range - after hour or holidays. I'm using only one calendar with business hours and holidays configured. Pret...
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It is my understanding that an Insight object's attributes are not accessable in Jira Service Desk. Is there a timeline for when that will be available? Thanks.
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I am using Insight with Jira cloud. Developing the user object type in Insight, I wanted to tie them to Service Desk customers. That option is available in Insight, but when checked it do...
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Hey guys, how are you doing? Here's what I need to do: from an incident or Service Request, to be able to create a Change or a Problem. As I have just Automation for Jira, I'm addressing it this wa...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST |