Community resources
Community resources
Community resources
Jira Service Management
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Hi, We're planning on using Jira Service Desk in several weeks. The problem we're facing right now is that we have 2 e-mailaddresses for different queues. I've read a p...
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Hi All, ám new in the Attlassian world and i have my first challenge Iám looking for way that our customer has to sign up on the Customer Portal including a kind of verification. For example i get ...
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Hello everyone, Many of my customers create tickets from the customer portal and they always share these tickets with the same observers (their colleagues). They would like to be able to auto...
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Hello, In JIRA SD, after completing and validating a service or incident request, a summary page is displayed. The page allows you to complete or perform actions. Is it possible to disable the dis...
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JIRA v8.2.1 I've got a link to a ticket like https://my-server/browse/JIRA-001-xxx In that case the ticket number is JIRA-001 and the -xxx part was a mistake in the link, but I didn't notice first ...
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Hi, There is a requirement to automate JSD ticket creation based on alerts from monitoring tools such as SCOM. I am thinking about taking advantage of integrations in Opsgenie to achieve the ...
- Question
- opsgenie
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Hi all, I right now have set a trigger that two users get an automatic mention when a new issue comes in saying ''{name1} {name2} this issue requires your attention''. However, I only want ...
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Hi There, I seem to be the only one in my organization that is not able to view any requests in the portal queue, however, I am able to view them on the actual Service Desk. Please ...
- Question
- jira-service-desk
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So we already have a cloud account but where/how do I start setting it up? Is there a step by step guide like: 1. Create/Invite the users and set permissions 2. Create the portal 3. Customize the ...
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Is there a way to have a dashboard chart/graph be able to have the statistic type of your request types. Currently have not seen a option for it when making a selection.
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We are a microsoft shop and use office 365 for our emails. The only settings for configuring an email to the helpdesk option require Pop, Secure Pop, Imap and Secure Imap. For security we need SMTP r...
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We use Jira Service Desk Cloud and I'm still a relative newbie as is the company I work for. Others in the IT department are pretty adamant that we keep the number of projects as small as possible, w...
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Hi all, we´re looking to Create our Base of Customers to reach and raise requests through the portal when they are under our company domain as Marco@mycompany.com Is this possible?
- Question
- identity-manager
- jira-service-desk
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Hello, I am using an approval flow for one of my portal issues. The approvers are always two set users so I am hiding the field and prefilling it with them. But I am getting the attached error messag...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Any way to get a notification when a event is close to the due date?
- Question
- jira-service-desk
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Hi, We are trying to create a template project where we want to configure all the requestType, from which we would then like to copy the settings including the request type when we create a ne...
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How do I set a user property (ei: reporter, set his slack ID) and then use it at Automation for JIRA
I'm trying to set a User property: key: slack value: 12345 How can I get to use it using smart values? For example, at Automation for JIRA for sending a slack message? We ...
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I would like to create a clone of a created project. This works for 80% but some things like Issue Types are not copied and I have to configure this and more once more. Is there a way to do an copy o...
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Hi, I want to assign tickets to agents who are based out of different timezones. How can I do it using automation? Also, is there a way we can create a rule which says if the issue is created wit...
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I have a Jira Service Desk project with a couple of dozens customers who also are licensed Jira users and are involved in many other Jira projects. For this particular project my manager asked me to...
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Hello, Do you know a good plugin, that will help me to configure system so that each time Iit will send notification to a user who is in custom field, when the status in a ticket is for ex. ...
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Hi all, For JIRA ServiceDesk I can import mails. This is working fine. But now I have multiple projects and only one mail address. Is there a possibility that I can use rules to determine to which p...
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Hello, As per the picture attached, does anyone know if its possible to change the customers view of the portal? SO that we can amend the colours? The transition icons? etc? &nb...
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Dear All, We have Service Desk configured opening tickets via email. it works well but sometime it just bypass the email and not creating tickets. I check in the connectivity logs and don't ...
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Hi all, I'm using the JIRA Service Desk Cloud and I would like to alter the order of the activities as displayed within a ticket on the customer portal. Currently, my order shows from oldest activi...
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