Community resources
Community resources
Community resources
Jira Service Management
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We have an issue type called POC. The issue will be open for a max of 90 days, but we want to send notifications on the 30th and 60th day the ticket has been in a status of "In Progress". I'm using R...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- jql
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Hi Community, A lot of you have been involved in giving early feedback for some possible improvements we're making towards the navigation system in both Jira and Confluence. We've taken all...
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It works locally on the server, and converts the URL to localhost:8080. But when I hit it from a browser on any other machine, I get the IIS landing page. I didn't change anything, import and everyth...
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I get the following message when importing a relatively small file (1071 rows). I've made sure that the summary field is only 254 characters. Unfortunately, the last message in the detailed log doesn...
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We are using the X-ray App to run our Quality Assurance and Testing department. In the Xray app, you have the option to create a Defect issue straight from a Test case execution. I would...
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I have a Service Desk with Approval request type that auto selects 3 persons as approvers. Once any one of them approves the request it transitions through its workflow. I then set up automation that...
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Our organization adopted Jira Service Desk four months ago and have really enjoyed the power and customization it offers. Additionally, our development teams have been using Jira Software for some ti...
- Question
- jira-service-desk
- integration
- jira
- jira-server
- server
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I want to show my FAQ knowledge base on my customer support website which is protected because users need to log-in. But in order to show my Confluence pages there I need to set the permissions to 'a...
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Hello! We have set up automation for service desk to an other one of our boards and are using linked issues. Currently, service desk is set up for our employees, and they are not ab...
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I can't find any more infos on that. Is this option now available?
- Question
- jira-service-desk
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Hello, In Post functions I have configuration that sends email using scriptrunner. Everything works fine, except the part where I want the email body to show some Armenian text. It becomes to ...
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Hi, I am new on the jira service desk.i need to change the background color for columns and text in the customer portal.my code ||Ticket ID||Event Description||Target(s)||Action Taken||Status||
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1) Why JIRA is including weekend days for SLA calculation? 2) How can I get waiting for user time in to excel while extracting reports. Meaning I want to get total time when it was with user r...
- Question
- jira-service-desk
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This article explains how you can route alerts in Opsgenie to specific teams using values from custom fields in Jira Service Desk. Please Note: This document covers only the cloud version of Jira S...
- Article
- alert
- jira-service-desk-cloud
- opsgenie
- route
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Hi, I tried to follow the instructions on this page, but I don't have the step 6, so I cannot change the default language. And I didn't find another way to do that. (I want to change to French as de...
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Hello, we are trying to integrate the Armstrong City Demo from "Teams in Space" into our own Jira Demo Instance. I tried it this way: bring both instances to a same version make a full XML Expor...
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If i have a project type " classic Business " Can my customers have an access on issues and these projects from Customer Portal ? As projects classified as Classic Service Desk i...
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Hi all, please help me about SLA In matrix time I select 2 items for Start 1. Issue created 2. Assignee: change Stop when Enter status: Done SLA goal is 1h. Step: I created ticket ...
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Hi, The layout for the "Create Issue" form in JSD is different than the one in the customers portal. How can I get the same layout in the portal than the one I customized in JSD?
346 views 2 0 Deleted user November 25, 2019- Question
- jira
- jira-server
- jira-service-desk
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Hello , We are planning to migrate data from Oracle right now cloud instance to Jira Service desk cloud . Can anyone help me with the steps for successful migration. Thanks & Re...
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How to access jira service desk customer portal ?
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Hi, Our Service desk has now been updated so that we can specify the version to which we will deliver a bug fix or update to a feedback that our customer has made. Is there any way that I c...
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How can i create customer portal in Jira Service Desk ? and how to manage it, edit, and etc... Note that i am an administrator but i am trying to find a way to create a customer portal and acc...
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I want to retrieve the request type in behavior for a service desk project. I see that it can be fetched from the examples given in scriptrunner : def currentUser = ComponentAccessor.getJira...
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Hi, I am new here. =) I chose New Gen project in my initial setup. Need help on how I can open a classic project?
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