Scheduled tickets - How to assign to different users on a daily/weekly basis?

[Sue Murphy]

Our team are trying to create a system where our daily BAU task tickets are created automatically and assigned as per our rota. And if it is possible to assign the follow on ticket as soon as the intial one has been moved to a different queue. For example

SOD - scheduled to be created at 9am Monday to Friday 

Assigned to -  Processer Sue drops into her personal queue

Sue moves to Ready to Auth Queue once completed the task

Assigned to - Authoriser Yas drops into her personal queue

Money in IAT created and Assigned to Sue.

Does JIRA cloud have this level of functionality? We would also be looking to change the Processors andAuthorisers on a weekly but sometimes daily basis.

[K Vivek Rao]

Hi @Sue Murphy ,

In Jira automations you can search for "schedule a recurring ticket" to achieve your requirement depending on time and occurrence 

after that you can choose "then" action to proceed further steps on assigning issue to respective member.