Will all configurations be impacted if the configured admin is removed from the instance?

[Asif Fayaz S]

There is a person who configured JSM with an Admin role, but now we need to remove him for certain reasons. Will all the configurations done by him be affected?

[Tuncay Senturk _Snapbytes_ · Accepted solution]

Hi @Asif Fayaz S 

In JSM cloud, removing a person with an admin role does not undo or break the configurations they made.

However, if any rules were created by that person and configured to run as them, they may fail when the user is deactivated. You need to check Automation rules.

If they created shared filters, dashboards, or boards which are used by other users, they should be transferred to another user.

If they are used as a part of workflow like approval steps or queue JQL filters, then they'll need to be removed from those. Unfortunately all these steps are manual.