Community resources
Community resources
Community resources
Jira Service Management
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hello, I want to stop Jira from collapsing options in the main navigation bar, If the browser window is too small to show all of the navigation menus, the menus are collapsed under a "More"...
- Question
- jira
- jira-data-center
- jira-service-management
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Buenas! hasta hace un par de semanas podía importar un csv con incidencias de diversos proyectos y en el paso de "proyecto" me dejaba seleccionar un checkbox que decia que los proyectos están indicad...
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Hi, Does anyone know how (or if you can) use Timesheet Export for Jira (by Wruff) to use in a Jira Service Management Project. I need to start having team book time against tickets but then n...
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Hi, I am trying to connect jira with freshdesk throught an automation rule. FD provides a GET endpoint for retrieving ticket information when using the proper query. I am using the que...
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I want to set automation so that comments on cloned issue reflected on parent issue .
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Hello dear Atlassian Support :) I have a problem here and would like an explanation please. Let me briefly explain the problem: I would like to use automation to create a new ticket with a set req...
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Hi there, A couple of questions around the Organizations concept in JIRA I'm trying to use this field across other projects as well, because I need engineers to know which Organization is the resp...
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I need to be able to customize the Requests List but the default set of columns that I see there doesn't cut it (I want to do it based on a custom field). Any idea how I can change this?
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Hi Team, Good day! One of our customers is using Standalone Opsgenie with the Standard Plan. We have a concern regarding notifying end customers who are not part of any on-call...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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For JiraGuard, there is a prohibition of data export like reporting, download of change plan, but this is a usual practice for the service management adoption. How can we apply with JiraGuard data e...
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How to remove stakeholders name on the services i was able to remove it last november 4 but the system bring it back and now im wont able to edit it
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Hi all I have a question i've already have my clients added up as customers, and the users/contacts of each customer. Our customers are not use to open the tickets true t...
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I'm looking at a list of workflows and the projects that use them. I want to export this list to Excel or csv. How do I do this?
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Is it possible that the issues that are "In progress" can be viewed by a Customer within Jira Servic
I imported issues from a csv file. Can customers who have access to the help desk view those issues that are in progress?
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Adjunté un archivo equivocado en una incidencia y quisiera eliminarlo para poder adjuntar el correcto
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Back in september I migrated several customer projects from one Jira Service Management cloud (standard plan) to another Jira Service Management cloud (standard plan) using the system->migrate fun...
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I need to include this field in a workflow's screen
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Hello everyone! Me and my team are exploring the new Views > Calendar Feature on JSM. We have created a simple calendar view and tried to share via the share button with an email out...
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I created a few format rules on the list view of a project and I would like them to be visible to all users when using the list view. Is this possible now?
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Hi, i have several objects and i want to show some attributes of an "mother" (aaaa) object in another object. with the given attributes: Now i have child object, called "testumgebung",...
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Context: I've been developing a SDK to interact with Proforma fields, because it would ease a lot of the work in the CI/CD pipelines of our company, but the endpoint to fetch these values are not do...
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How can a public customer (portal only access)follow-up and interact with a ticket opened by him/her
Hello, I would like to set up a customer portal for anyone to access and submit a request without needing to log in. Further, I want that my customers be later able to access that request and fully...
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We are encountering additional costs for SMS and Voice calling in our instance that we would like to mitigate by target training the individuals who are using the most calls/SMS rather than creating ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I created a channel in my Microsoft Teams and ensured the webhook was working by sending the payload via Postman—I successfully saw the message in the channel. But when it runs from Jir...
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Hello Team, I am not able to move the form fields in table Could you please help me with this issue Thanks, Krishna
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