Jira Service Management

Hi, Our company is serving huge amount of end users (100k+). They can report a bug via email. They can also report issue via 3rd party software, which is linked with our internal JIRA account and fo...

• Question
• cloud
• jira-service-desk

Hi, Recently Filter on update stopped working after new look on Jira Cloud.    I keep getting 'The option 'Nil' is not a child of option 'Outlook' in function 'cascadeOption'  &nbs...

• Question
• cloud
• jira-service-desk

i would like to send notification email to my customer on a daily basis till the set due date. how can i do that?  another issue is can the email send to respective customer with the ticket num...

• Question
• cloud
• jira-service-desk

Hi,  I have set the status as inactive in user management via jira's admin login. But, the following APIs' return the active as 'True' even for inactive users. rest/api/2/user rest/api/2/u...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Users (service desk customer role access) after creating the ticket in project, they are unable to unable to open ticket updates url in email. i have checked settings and not found issues.

• Question
• cloud
• jira-service-desk

Hi  Can the order of service desk notifications be changed? , From ascending to descending order from top to bottom    

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, We have a team of four engineers and I would like to set up alerting as below -All engineers get SMS'd immediately -If not ack'd after X minutes, call on-call engineer -If not ac'd a...

• Question
• cloud
• opsgenie

I need to post a warning message inside a request type in the customer portal. Not in the customer portal or Help center, I need to put this message as part of the form inside the request type. Is t...

• Question
• jira-service-desk

I need to add the field "Priority" in the customer portal and if the customer select "Bloker"    I need to allow another requiered field called "Justification". How can I do it? Is it possi...

• Question
• jira-service-desk

Hello,   I have an issue and I cannot figure out how I can implement the following: Reproduction steps: 1. User will create an issue  2. User will change issue status  3. While c...

• Question
• cloud
• jira-service-desk

How can we upload the terminal logs containing firmware and keys into Jira?

• Question
• cloud
• jira-service-desk

Hello,   I have an issue and I cannot figure out how I can implement the following: Reproduction steps: 1. User will create an issue  2. User will change issue status  3. While c...

• Question
• cloud
• jira-service-desk

...!, -, typeof, (, IDENTIFIER, null, true, false, NUMBER, STRING, new, [ or { expected, . encountered."] I read thru many posts and documentation including this https://jamieechlin.atlassian.net/wiki/s...

• Question
• cloud
• jira-service-desk
• scriptrunner

I have a jira desk project and in the same server I have another jira project which we are using for our dev tracking. I am trying to automate when an approver approves the service desk request it sh...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  After recently purchasing a license from Atlassian, I am not trying to upgrade the system from the H2 database to MySQL.  I've followed the intructions here: https://confluence.atlas...

• Question
• jira-service-desk

• Question
• cloud

Currently we package a build through our release planning process, and then put it to testing. Due to timeline considerations we get pressed to push the build forward even though all tickets are not ...

• Question
• cloud
• jira-service-desk
• jira-software

I have an automation rule and I want to export the audit log of this rule.  I cannot find any option of how to do it.  The UI is not very useful for any insightful analysis.

• Question
• automation
• cloud
• jira-service-desk

There's supposedly an Alert User action in automation for jira but I'm using the server version of Service Desk and see no Alert User action. I tried adding [~firstname.lastname] in a comment. That d...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am using Atlassian Service Desk on Cloud. Today , to test, I sent test email from four different accounts to our support email id. Only one of them ended up becoming a support ticket that I could s...

• Question
• cloud
• jira-service-desk

Hello,   we have some Jira Cloud accounts that we want to convert to Jira Service Desk customers. We used JIRA Core to colaborate with Customers, however now we are switching to JSD and want o...

• Question
• cloud
• jira-service-desk

A customer has problems to log in jira becouse of the VPN conection. Wich are the ways to allow him to approve from de notification mail?

• Question
• cloud
• jira-service-desk

I believe this issue is limited to tickets that were created by IT on behalf of other users, but many of our users are not receiving any of our responses, when 'replying to customer', on our tickets....

• Question
• cloud
• jira-service-desk

Hi Community, What will be carried over related to already translated settings if we use Jira Cloud site import (which uses Server xml backup) to migrate from Jira server to Jira cloud? Will in that...

• Question
• cloud
• jira-cloud
• jira-core
• jira-server
• jira-service-desk

We have a customer that wants to report via their ServiceNow and they want to send mail  to our Jira from ServiceNow that will create a ticket in our Jira. That is not a problem for other mai...

• Question
• cloud
• jira-service-desk