Filter to search for tickets created via the portal for a specific customer or project?

[Fahad Akhtar]

Hi,

I want to know what filter I can create using JQL to search for tickets created by customers for a certain project via the customer portal only. Please advise.

Thanks,

Fahad

[Trudy Claspill · Accepted solution]

Hello @Fahad Akhtar 

Channel is the field that indicates the creation interface for an issue. The name of that field in JQL is "request-channel-type".

That information is available in this documentation about Advanced Searching:

https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-fields/