Community resources
Community resources
Community resources
Jira Service Management
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People in my team told me it's not possible but I just wanted to confirm it with the community. Is it possible to have custom filters in Service Desk? I would love to be able to sort tickets by Date ...
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My company has two Jira Service Desk cloud instances, sometimes a customer opens an issue in the wrong instance. What would be the best way to forward that issue/request from one instance to another...
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Hello, Is there any way to view full list of rules by trigger/project. For example if i would need to know all rules that are triggered when a ticket with specific parameters is created. Or alternati...
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I am getting: The value 'agent.name' does not exist for the field 'assignee'.
- Question
- jira-service-desk
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When a ticket is raised with an email including an attachment I can't access or view the attachment in the new Service Desk layout. The attachment appears as below in the comments section: [^attach...
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I have the problem that my customer does not receive the invitation link - nor in the spam folder. Other customers or my test email adresses always geht the invitation link. If I sent him an email by...
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The ticket email the customer receives once an agent has responded is from a different email address than the service desk uses, so when the customer responds the email goes nowhere.
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I'm using GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer with query params "start" and "limit". By default, the limit is 50. Thereby when I'm trying put a limit on 300 it still re...
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Have the following issue with Customer Portal: when customer navigates between pages (from 1st to 2nd) and filter is active (show only change requests) the Service Desk skips the filter and customer ...
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...traightforward: The SLA stops correctly when the issue is closed or is transitioned to any other state, however public comments are not working at all. Some things I have tried already: - r...
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Hello, I'm not sure what is going on here, but when we receive an issue with an attachment it looks terrible in Jira. Spending lot of time just to navigate through the issue just to read it pr...
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There are 3 columns: Name, Open requests, and Closed requests. The jql when clicking on a count in the Closed request column returns something like 'reporter = <reporter name> AND N...
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Hello, I found similar questions here, but no working answer. In each project settings of our service desk projects (even new ones), hitting the widget field will result in: We haven't ...
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Is there any way to see if an email has been sent to a client. we have had a few people tell us they do not get our support emails and was wondering if we could see if something bounced or was never ...
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Hello, Does anyone know if it's possible to have the short text field pull repopulated names upon typing? e.g - I would like to prevent my users from entering the wrong client name when creating a ...
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Other workflows in other projects use a state called Complete, when we installed JIRA Service Desk it added the status Completed and it's causing confusion. I saw here that Service Desk allows you to...
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Recently I bulk moved a bunch of issues from one project to another project. The issue I am having now is that the "show details" is missing on all of the issues that migrated to the new projec...
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I have a service desk project, but I have limited changes from the Portal setting. I want to change the header link, like the attached. The portal looks like: CompanyName Service Desk / ProjectName...
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Hello, Since our last update we are seeing a problem on the service desk signup form. It is missing the field for users to type in the captcha solution: Has anyone experienced this and know how...
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Hello, we are facing the problem that the approval process on the Service Desk is not sending a notification email for the approvers to approve/reject the issue. Approval required rule in Custom...
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I have a status that I configured with an approval. It gets approvers from the CAB field, considers all approvals and has the correct statuses to transition to based on the action. When in the iss...
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Dear Colleagues from Atlassian Community, I want to know if there is a possibility for dual-encode in Jira Service DEsk ?
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Currently we are synchronizing around 100K customers with some metadata to JSD 8.5.1 via REST API. The speed however is very poor, it takes approximately 2 seconds per customer. We have found that au...
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Hi Team, I am using jira service desk cloud when i reply to the customer with comments and attachments the attachments file(pdf,word,etc) all those attached files are reciv...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, I use custom fields and number stats but i'm not able to perform a statistics over a selection of cards with a particular label. Number stats performs statistics over all the cards even if a lab...
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |