Jira Service Management

Hello, we have a portal user that is able to see internal comments that were made by a non agent user, a normal Jira user. The Jira user is request participant of the issue. I thought that only age...

• Question
• cloud
• jira-service-desk

Hi: May I know below questions regarding JIRA service desk, due to our company has very restrict policy of data protection: where is JIRA service desk data center in the world? can we choose whic...

• Question
• cloud
• data
• jira-service-desk

現在、Jira Service Deskの評価版で作業しているが プロジェクト毎に管理者を立てて 他のプロジェクトには管理させないようにしたい。   製品の権限がデフォルトのjira administratorsにしか付与されていないが これを他のグループにも付与したい場合はどのようにすればいでしょうか。    

• Question
• jira-service-desk
• language-ja

How do you create your screens for issues? Do you like to have them as one screen for each purpose of creation, edit, and view, or do you like to have a separate screen for creation and edit/view? &...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

In Automation for jira, there's an option called "performance insights". Words cannot express how awesome this is. What I want to know is can it be better? Is it possible to download it straight from...

• Question
• cloud
• jira-service-desk
• jira-software

I am trying to figure out if there is a way to populate any of my request form fields when intaking the request via email? I have too many users who won't want to use the portal and would like to ult...

• Question
• cloud
• jira-service-desk

Is there a way to change de the domain i use to access Jira Service Desk ?   For exemple from myproyct.atlassian.net to mycompany.atlassian.net

• Question
• cloud
• jira-service-desk

Is there a way to change the configuration user for the Automation part in ServiceDesk? We have a user that is no longer with the company and the automation rule is assigned on his username. I would ...

• Question
• cloud
• jira-service-desk

I am in need of our Management Team to receive a notification when a ticket is created with a specific priority on it.  They do not want all tickets with all priorities, just one specific priori...

• Question
• cloud
• jira-service-desk

When going to the help article https://confluence.atlassian.com/adminjiraserver/enabling-public-signup-and-captcha-938847032.html and trying to follow the steps within the article, the arti...

• Question
• cloud
• jira-service-desk

Hi, I'm doing a big push to move my users from email to portal usage for our service desk. Unfortunately, I'm unable to find a way to enable sharing an issue with specific users within my organizat...

• Question
• jira-service-desk

Hi, with native Jira Service Desk (no additional App), you can use canned responses as templates for service desk responses to customers as described here. Is it possible to add the current assign...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   Using the instance of Jira Service Desk without login. This means each user needs to add their email address to the ticket. Many users are receiving this error: Current user i...

• Question
• cloud
• jira-service-desk

Is it possible to fill request participants with Automation for Jira (smart value) based on a User group or a project role?   Situation: I’ve got 8 users in a user-group (usergroups synced wi...

• Question
• addon-com.codebarrel.addons.automation
• automation
• jira-service-desk
• jira-service-desk-server
• server

Can you change the text color in the "Change Procedure" box ?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Applying the "Respond to customer" transition to enter the "Waiting for customer" state for the "Service Request with Approvals" incident type does not cause the dialog box to appear to allow me to s...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to export the satisfaction report with user names, along with feedback of the last year, how can I do this?

• Question
• cloud
• jira-service-desk

Problem - When a user clicks to create an issue in JSD customer portal, they are presented with a long list of Fields that I enabled them to see. This is very different when I create an issue on the ...

• Question
• cloud
• customer-portal
• field
• halp
• jira-service-desk
• +1 more tag...

Hello, In a cloud-jira-service-desk implementation, I have a few customers grouped into an organization. For some reason some of them could not access, and upon some suggestions I read around I add...

• Question
• cloud
• jira-service-desk

I want to use the same confluence space for two different service desks.  One is for general customers, the other is for folks with access to submit bugs/higher level issues.  I can easily ...

• Question
• cloud
• jira-service-desk

Good Morning I have recently created a workflow and a workflow scheme.  From other existing SD project I know upon closure of a ticket (status Done or Resolved) we get a pop-up so we can choos...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I have created a rule that references a custom field (used in a dynamic form).  The rule runs correctly and the if statements correctly pick the custom fields but when the email is sent ...

• Question
• automation
• cloud
• dynamic-form
• jira-service-desk

Hi ALL, I am looking for a solution to clone existing projects with existing configurations like issue type, work flows,  automation rules without existing tickets to new project. As a require...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Over the past decade, organizations have increasingly leveraged technology and the digital realm in order to grow. However, as a result of this, they have also attracted an increased number of cyber ...

• Article
• jira-service-desk
• jira-service-desk-server
• server

Hi all we have an issue when customers log tickets we receive the error "Cannot create issue due to invalid license".As per my understanding JIRA Service Desk supports unlimited customers (...

• Question
• jira-service-desk