Jira Service Management

I created automation for issues when created. If I create an issue manually the automation is triggered.  If I create it through the Customer portal it does not trigger automation. Our issues cr...

• Question
• cloud
• jira-service-desk

Hi I just moved from cloud to server, and I can not create issues in the Service Desk portal. I can create it from the admin in the same project filling only the issue title. It is working fine in ...

• Question
• jira-server
• jira-service-desk

In the old ticket view we had the ability to search for or create KA's in the Knowledge Base. See attached screenshot. The new ticket view no longer has this section. Is there a way to add it back t...

• Question
• cloud
• jira-service-desk

We had Jira Service Desk license since 2016 but we haven't used this product at all. We really want to test this product but so far no luck on any admin option. Any help will be really appreciated. ...

• Question
• jira-service-desk

I have multiple projects and several of them use a custom field called "Assignment Group".  As you may have figured out/guessed, this is used to assign Service Desk tickets to the different Oper...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Estoy administrando un servidor de correos -  me he topado con un problema en un día las solicitudes se duplicaron hasta 30 veces, creando   el ticket en dichas ocasiones,  Quier...

• Question
• cloud
• jira-service-desk

Our customers most often use the email interface for ticket creation. How can they indicate a major, critical or blocker via the email interface?  I tried to send an email with outlook high p...

• Question
• cloud
• jira-service-desk

I personalize my help center as well as the issue types and descriptions and these are displayed correctly in the help portal only if I am in an administrator profile, when a client enters he sees th...

• Question
• cloud
• jira-service-desk

I created 3 different support queues that will be managed by 3 different agents.  Queue A Queue B Queue C Under the Customers tab I created a list of Organizations, each with a list of cor...

• Question
• cloud
• jira-service-desk
• queue

I have a user that tried to submit a Service Desk ticket via email, but it did not go through. The message shows up in the mail log as "failed" with the message "You do not have access to this Servic...

• Question
• cloud
• jira-service-desk

Our organization uses JIRA software and I am evaluting use of Jira Service Desk for our group. I installed an evaluation license for JIRA Service Desk Server on my local machine.  I was at the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

G'day Atlassian community! My name is Abhinaya Sinha and I'm a product manager for Jira. I'm pleased to announce that we have launched MANAGE_SPRINTS permission for next-gen JSD projects. As you ...

• Article
• cloud
• jira-service-desk
• jira-service-desk-cloud
• next-gen

That install is end fine but all service desk plugins in software management grey..   how i can enable service desk after install

• Question
• jira-service-desk

I can't find how to configure subtasks navigation plugin

• Question
• jira-service-desk
• jira-service-desk-server
• server

When a BUG is reported in Jira service desk,how do we route automatically that BUG to Jira Software?  

• Question
• cloud
• jira-service-desk

Hello! I've implemented the approval feature in our Jira Service Desk. There is one annoying thing with the approval stage. The user who receives the approval buttons in their mail, have to log in...

• Question
• jira-service-desk

Often there are more organizaitons involved in one single ticket. As the ticket is send only by one of those organizations, it´s important for us to refer the ticket to another organization that is i...

• Question
• cloud
• jira-service-desk

Hello everyone,   Is it possible to hide a transition on a next-gen project?   Thanks :)

• Question
• cloud
• jira-service-desk

I was just looking at some of the many issues reported in Atlassians own Jira on JSD and noticed how many great ideas have been suggested. I am curious to hear what other users of JSD would like to s...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I would like to know if it is possible to update the ticket's properties via external email, for example - by replying to a client with an email from Outlook or Gmail, I can set an assignee, set...

• Question
• cloud
• jira-service-desk

I was trying to create a copy of the jira board that we track on a day to day basis in order to practice and enhance the way my squad tracks stories our board. I wanted to start from scratch so i del...

• Question
• jira-service-desk

Hey guys, I have a question around these checkboxes in Automation for Jira. I have them both checked for a rule I have. Id like some clarification around how it works   1. Only include issues...

• Question
• jira-service-desk

Hello community, Today one of our Service Desk Team members using the New JIRA Issue View feature noted that the Channel field is not showing when they view a service desk issue. When they delved i...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have configured the language of my project in spanish and everything looks in order except 5 texts that remain in english on the widget, because there's apparently no configuration:   ...

• Question
• cloud
• jira-service-desk

I'm trying to find a workaround for Jira not have ticket templates. I thought I could create a ticket, add a "template" label, and then clone when needed. Unfortunately, the cloning process doesn't ...

• Question
• cloud
• jira-service-desk
• notification