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Identify Messages from additional Email Channel

MJCorcoran
Contributor
May 20, 2025

I want to create automation that identifies which of the service desks multiple email addresses a request was sent to. Is that possible?

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arielei
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May 21, 2025

Hey @MJCorcoran 
If i understand you correctly, you want to identify the email address that the user sent the issue too.

What i can suggest is to split your request type for each email address, this is the simple way to find to whom the email was sent.

Hope that helps.

Ariel 

MJCorcoran
Contributor
May 21, 2025

Thanks. I had considered that, but don't have a spare request type available. I'll give that a try!

arielei
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May 21, 2025

Hey @MJCorcoran 

There are no limitations on how many request types you can create.

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