I want to create automation that identifies which of the service desks multiple email addresses a request was sent to. Is that possible?
Hey @MJCorcoran
If i understand you correctly, you want to identify the email address that the user sent the issue too.
What i can suggest is to split your request type for each email address, this is the simple way to find to whom the email was sent.
Hope that helps.
Ariel
Thanks. I had considered that, but don't have a spare request type available. I'll give that a try!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hey @MJCorcoran
There are no limitations on how many request types you can create.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.