Jira automation rule doesn't work

[christian.perich]

Hello team!


I will create an automation rule in Jira, but I can't do it.

Context:

1.-When someone opens a specific request or ticket
2.-Automatically adds a specific team called "it.secdevop".
3.-Automatically sent a first response to the reporter.

the problem is, I can'd find this "team field" in the automation but if you check in the Jira queue this field exists.

Can someone help me, please?

Thank you!

[Trudy Claspill · Accepted solution]

Hello @christian.perich 

Welcome to the Atlassian community.

Are you referring to the Team field that you can populate with Teams that you create from the Teams menu?

If so, currently that field does not come up in the list of fields that you can choose from to set in Automation Rule actions.

You have to use the More Options feature and provide JSON code to set the field.

Refer to this article for guidance:

Automation: Set your Advanced Roadmaps Team automatically when creating issues 

[christian.perich]

Hello!

Thank you for your quick response, I mean for this field "team" inside details:

[Trudy Claspill]

I believe we are talking about the same field.

Did you go through the Teams menu to create the team named "it.delivery.publiccontentsquad"?

If so, then the article I provided is the correct solution.

[christian.perich]

Yes I see it but I don't have the action "edit issue", this is the problem

[Trudy Claspill]

Can you provide a screen image of your entire rule, please?

[christian.perich]

This is the rule:

Also, in the Action, I don't have the "edit issue" option:

[Trudy Claspill]

Thank your for those screen images. That is helpful.

The action in your screen is named "Editar tema".

[christian.perich]

yes but doens't appears the "team" field :S

[Trudy Claspill]

That is correct. As I said, currently that field does not come up in the list of fields that you can choose from to set in Automation Rule actions.

You have to use the More Options feature and provide JSON code to set the field.

Refer to this article for guidance:

Automation: Set your Advanced Roadmaps Team automatically when creating issues 

[christian.perich]

I don't havye "edit issue" field and the other one, also I can't see my field num in the inspector :S

[Trudy Claspill]

You have said:

I don't havye "edit issue" field and the other one,

And as I have said, in your screen images the action name is "Editar tema".

You said:

also I can't see my field num in the inspector

Can you provide a screen image of what you are seeing?