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Share tickets with internal users only

Gerardo Sosa
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May 20, 2025

How can I restrict a Jira Service Management project so that clients can only share tickets they created with internal users?

1 answer

1 vote
John Funk
Community Champion
May 20, 2025

Hi Gerardo - Welcome to the Atlassian Community!

You can create an organization and then put users in the organization. Then users can see all of the tickets created by other users in that same organization, but not tickets by users in a different organization. 

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