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NPS questions

Barbara Fontes
Barbara Fontes
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October 7, 2020

Hi community!

Is it possible to set more than one question in the customer feedback? We are starting this project in my company and NPS will be calculated individually, I need more than one question to analyze customer satisfaction with our analysts. If Jira doesn't have this option it's possible to develop an API for this?

 

Thanks,
Bárbara F.

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Jack Brickey
Jack Brickey
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October 7, 2020

Hi Barbara, welcome to the Community. OOTB you cannot configure this. The Marketplace has one cloud option listed - https://marketplace.atlassian.com/apps/1213103/surveys-for-jira-jira-customer-surveys?hosting=cloud&tab=overview 

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Barbara Fontes
Barbara Fontes
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October 7, 2020

Hi Jack,

 

Thank you for your answer, I will look at the options.

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