restrict user rights customer

[Zwick, Susanne]

Is there a possibility to limit the permissions of the customer users

The goal is that users can only view and edit tickets that they report themselves  or for which they are registered as participants

[Piet Pieters · Accepted solution]

Hi @Zwick, Susanne , 

Are we talking Jira Service Desk Customers (unlicensed users?)

By default, they only see the following issues

• issues they created themselves
• issues where they are added to as request participant
• issues that have an organisation to which they belong

Without apps, users are not able to edit the issues after creation at all. 

Do you mean that you want to have a normal Jira project with limited access for some (licensed) users?

- Tessa

[Zwick, Susanne]

Hi @Piet Pieters 

thank you very much for answer.
Yes we are talking about unlicensed user.

That means, if I don't add an organization, only the users mentioned in the ticket can see the ticket.

Thank you - will try it with my customers.
Best Regards

Susanne

[Piet Pieters]

You're very welcome @Zwick, Susanne

If you found this helpful, please accept my answer so your question is marked as completed and others with the same question might find it too!

Have a great day!

Tessa