Service Desk project view restriction

[Siradel]

Hello,

We want to give access to JIRA Service Desk to one of our users so that they can process tickets for a service desk project.

Problem: When we give it a Service Desk license, it is necessarily added to the "jira-servicedesk-users" group, which gives it access to all the other projects, but we don't want it to have access to these projects , only to the one he has the right to.

Can you help us ?

[Fahad Siddiqui · Accepted solution]

@Siradel 

Go to the project and under Users and roles add him under service desk team. Instead of add user to jira-servicedesk-users group