Jira Service Management

Dear colleagues from Atlassian Community, I want to send a cancel notification with a survey attached to it.  I couldn't find any solution for this task.  Do someone can help me ?  ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am pretty new to this an I hope someone can help me out here.. I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instruction...

• Question
• opsgenie
• zabbix

I see correspondence from 2018, but I can't find a quick answer to the question. Does anybody know how an urgent outlook ticket can get priority high as a Servicedesk ticket instead of medium? 

• Question
• cloud
• jira-service-desk

Hi all I want to configure an issue where a pdf file is attached by default. The customers should then be able to select this issue type in the customer portal and editing this pre-attached pdf fil...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I want to consult how to assign a problem ticket submitted by a customer to the designated customer service system automatically. I do n’t understand how the operation can be made to a custome...

• Question
• cloud
• jira-service-desk

As a Solution Partners and Marketplace Vendors, we always have to carry the burden of providing our customers with excellent products, outstanding support, and innovations at scale. It may sound like...

• Article
• atlassian-authors
• aws
• integration
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

Тест

• Question
• cloud
• jira-service-desk

Hi!   I would like to ask a question regarding the field "raise this request on behalf of" in the request form.  This field is only displayed to these users, who are having some kind of ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

hey, according to https://support.atlassian.com/jira-core-cloud/docs/debug-a-rule/ the {{#debug}}  function should execute Smart values but also add the result to the Audit Log - howe...

• Question
• audit-log
• cloud
• debug
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

I have the following two questions: How do I move a 'klant' (client) to an 'Organisatie' (Organisation)? And how do I delete a  'klant' (client) or an 'Organisatie' (Organisation) wi...

• Question
• cloud
• jira-service-desk

Hey everyone   Is it possible to make an API call using the Automation for Jira user?   We are currently using a mix of Power Automate (Microsoft Flow) and Jira Service Desk (Cloud) to ...

• Question
• cloud
• jira-service-desk

I have created new imap/pop server, and try to assign to an existing project which already have one server aligned, but after I have saved it, the existing server or mailbox address was replaced by n...

• Question
• cloud
• jira-service-desk

Hi,   I have a client that would like to share her tickets with her colleague and vice versa, I've added them both to an organisation, however, without going through their tickets and manually...

• Question
• cloud
• customer-portal
• jira-service-desk

Hi, I have more of a software engineering question in regards to JIRA. I find that Atlassian JIRA has "resolution" field and it can be as invalid. Sometimes bad practices use these without any rea...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

Bula / Hello   a specific user who has a Macbook Pro and uses both Safari and Chrome, has been getting this error: This site can’t provide a secure connectionatlassian.net sent an invalid res...

• Question
• cloud
• error
• jira-service-desk
• ssl

Like every love story with software this one started with a use case and a list of requirements. I had just started a new role as a Program Manager, tasked with defining a process and finding the rig...

• Article
• jira-service-desk

Anyone have the experience to configure a single sign on with jira server and jira cloud? I want to know alternatives to do it. I told with the support but Atlassian doesn't have a native solution...

• Question
• cloud
• jira-cloud
• jira-server
• jira-service-desk

I am trying to modify the statuses in my workflow and I cannot see the default statuses to add to the workflow or the issue attributes to add new statuses. Can anyone help?

• Question
• cloud
• jira-service-desk

When the customer resolves an issue from the customer portal before the agent does, the resolution set for that is "Wont do". Is there a way to change that to something else?

• Question
• cloud
• customer-portal
• jira-service-desk
• resolution

For Jira OnPremise Service Desk we created a dashboard. I added the user to an AD group recognized by Jira as we use it for sending reports out as well.  We want the same business owners to hav...

• Question
• dashboard
• jira-service-desk
• jira-service-desk-server
• server
• share

Hi I looked through the API documentation and see that you can see what knowledge base articles exist but there's no data that shows how many views it has or anything that isn't just a link to that a...

• Question
• cloud
• jira-service-desk

Is there a way to change the name of the sender for the Jira CSAT? right now it is currently being sent to external clients under my personal name.

• Question

Good Afternoon; well, when a client receive notification for email and answered for this same email, before in the issue report at the history have a comment but in this moment when the client answe...

• Question
• cloud
• jira-service-desk

Wir möchten E-Mails aus unserem E-Mail System per IMAP abholen und erhalten beim Test der Konfiguration folgenden Fehler:  A4 BAD SEARCH completed was bedeutet dieser Fehler? Das E-Mail System...

• Question
• jira-service-desk

How can I allow customers without a Jira Service Desk license to post comments from the view screen to the customer-portal? Currently customers are only able to leave internal comments. They do not h...

• Question
• comment
• customer
• customer-portal
• jira-server
• jira-service-desk
• +4 more tags...