Community resources
Community resources
Community resources
Jira Service Management
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Jira SD supports the ability to have issue comments updated simply by sending emailing to our support@ email address with the ticket # in the subject line. This feature has saved use a great de...
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The manager drop down had options for myself (an admin) but not for the 5 customer accounts we are testing with. Web search and poking around I can not find any settings the fix this.
545 views 3 0 Deleted user August 26, 2020 -
When adding property: jira.permission.comment.user value: false commenting on the closed ticket is disabled for everyone. Is there a way to disable comments on closed tickets for the Customer Port...
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We have created some queues for our support staff, using Labels and Components to identify tickets in the queue, but we are struggling to make a link with our teams we have created in People to the n...
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I was completing a Cloud backup, and the ZIP file had finished being generated. I was downloading the file to then push it to our S3 backup. But the file happens to be infected with Troj/Phish-HPX. H...
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I've been asked to set up a field for JSD that's only visible to certain people, and not every one of our helpdesk workers. I see that regular hidden fields only apply to customers. I'm wondering if ...
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Example: I notice Customer Sam needs a new PC. I create a ticket to build and drop in a new PC for Sam and make him the reporter. However when Sam goes into the portal, it does not show up as one of...
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Another exciting addition to our Incident Investigation view. Since April, we've made quite a few enhancements, you can read about them here. Our most recent enhancement means that when investigating...
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- opsgenie
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Boa tarde! O cliente me enviou uma imagem em anexo, e só fica aparecendo a mensagem Failed to load, e clicar em Retry não funciona. O que pode ser?
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Why does the First Response Time Breached Report only show bugs created from the previous day? I created a graph based on the SLAs: * (120h) type = bug and priorty = low (24/7 calendar )def...
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We are seeing the issue reported here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Why-am-I-receiving-GitHub-API-deprecation-warnings/qaq-p/1404226 but our Jira instance is cloud...
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What might be causing this error, "circuitbreaker 'media-api-client' is open"? We are unable to open, upload, or download files to our Jira Service Desk (Cloud) application as of a few minutes ago. ...
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When we try to paste a screen shot or attach a document to a ticket we are getting a message that the screen shot failed to load and given the option to retry or delete. Anyone else having this issue...
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Hi! Is anyone else experiencing issues when trying to attach image files to tickets? Nothing fancy, just small jpg or png's. A coworker said they were experiencing an issue and sure enough, I can rep...
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Here are fields for the "Support" issue type: When I'm editing the request types in Service Desk and trying to add a field I don't see the fields from the screenshot up above (marked red). Why ...
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I want to send notifications to different external users for different issues created under one project in JIRA
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If you create a new Knowledge Base article from a Jira Service Desk ticket, is there a way to get the fields from the ticket automatically into the Confluence page template?
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I have created two different request type, I want email notification should go to the different assignee based on request type.
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Is it possible to raise a request in Jira for another company and get the communication of that ticket in our Service Desk?
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Hi Does anyone know if there is a plan to discontinue basic auth on SMTP? I thought OAUTH2 was being introduced but someone said to me that there are no changes to SMTP Basic Auth. What ...
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Hi All, in some cases we are having an issue receiving the client emails (we don't receive client's email), while instead the client can receive our emails as normal. I'm providing two job reference...
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how to make Request type wise email notification
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how to make assignee field visible while raising issue.
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I've uploaded the .jar for Ukrainian language, chose it in the Customers Portal but there's still no translation going on. What may be the problem? Here's the screenshots: Judging from this the...
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