Community resources
Community resources
Community resources
Jira Service Management
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I am struggling on converting opsgenie alert ack time from unix timestamp to datetimestamp. as it differ for each alerts differently. Unix timestamp ranges from 8 to 10 character but in opsgenie it ...
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I am trying to integrate Opsgenie alerts api in PowerBi using Web contents. But I facing challenges to fetch list of alerts lets say for last one months. As it limits the record to 100 for API call. ...
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Either customized or predefined by JIRA, is there a way to make a field only editable by specified users, while being read-only to the rest? For example, the Priority field being set to "Mediu...
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Hello, Can you please help to fix issue with email notification limit. We have standart plan (free trial) where there should be no limit on email notification. Waiting for your feedback, thank you!
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When extracting a CSV report, the assignee field is not showing usernames/actual names of the assigned resources. But instead a code of some sort, please see screenshot below: Resources cu...
- Question
- assignee
- cloud
- csv
- export
- jira-service-desk
- +2 more tags...
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I want to create a service desk form where a user should be able to enter data in a matrix. Since Jira doesn't support that out-of-the-box, is there a addon which can do that?
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How to set up the ticket emails so that they only go to particular participants except to the ticket(request) issuer?
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Hello, I shared a ticket, agent role, with the option share to a people who haven't yet registered onto Jira. The people after registering the account got the message like the photo and then he cou...
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I want to add kanban board in JSD project but under location only Jira software projects are coming. What should I do?
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Can I manage who can be a customer for my Jira Service Desk? By only accepting users with the correct domain (TLD) in their email address?
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Relevant details: JSD Cloud We use a custom field called "Support Portal Priority" instead of the standard Priority field, since we cannot use customized priorities per project Our standard calen...
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Hello there!! The requirement is to hide the email ids which are a part of request participants and to process the ticket with the reporter. The reporter should not recieve/know who are all...
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Cloud SLAs have undergone a complete UI overhaul! We've been busy building a lot of new features in the past month and we’ve also managed to squeeze in a treat for our admins. That's right...
- Article
- cloud
- jira-service-desk
- sla
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i use liferay portal and i need to change the value of priority field to take character not only number how i can do this
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I recently installed Jira Core and Jira Software Version 8 which is in pre-release. This was necessary since I am attaching to MySQL 8 and prior versions do not support MySQl 8. I am now trying to ad...
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Is it possible to create a team policy for something like this? We have a use case where the first alert for an alias is usually not requiring any action, unless it happens again. So we really only n...
- Question
- opsgenie
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Need help correcting the configuration of the Customer Invite Notification to match the configs specified in Customer Notifications - actual email appears to be default JIRA user account notice, not ...
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I am trying to add labels to my jira service desk setup but it doesn't seem to appear in the pre-populated drop-down and when i check to see if it was actually saved, the label does not appear. Why i...
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Hi, I'm experimenting with using the "send an email with the following parameters" post function rather than configuring approvals to a workflow as this gives more freedom in formatting email notifi...
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We like Jira Service Desk, but it doesn't have a few critical features that we want (namely, SSO/Okta integration for customers). Because of this issue, we are exploring the idea of writing our own ...
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We recently switched our email provider from Gmail to a hosted Microsoft Exchange environment. Since that change, incoming request to help@ourdomain.com and support@ourdomain.com are rejected with th...
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Greetings! As I'm new to Confluence I want to try a free Cloud version of it, so I wonder If I can integrate it into my server version of Jira Software/Jira Service Desk? If that's possible I'd like...
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It seems that for some reason there are 2 open requests that can't be set as done. No one from the team has permission to do so?
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Bonjour à tous, Je cherche une solution pour, à partir d'un mail entrant d'un client, l'analyser à partir de mots clés pour l'orienter sur la bonne personne en interne. Merci pour votre aide
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Hello, trying to install few Apps from a marketplace, but can not succeed to start a trial. For example https://marketplace.atlassian.com/apps/1217993/google-analytics-matomo-others?hosting=cl...
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| May 29, 2025 11:41 AM PDT |