How do you get rid of extra blank lines in notifications?

[Martha Owen]

We have a number of notifications that have extra blank lines that appear in the email of the notification. I am trying to determine the cause of the extra blank lines; the blank lines in excess of the blank lines that we built in to the notifications. Have you had similar issues? How did you resolve? 

[Yevgen Lasman · Accepted solution]

Check JSD notification templates. There might be some hidden fields or other data which causes blank lines to appear.

[Martha Owen]

Thanks for your reply. I figured out that the users were sending Canned Responses that included inserted blank lines. They should have been using the tools to insert a blank line.