Community resources
Community resources
Community resources
Jira Service Management
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I am trying to add labels to my jira service desk setup but it doesn't seem to appear in the pre-populated drop-down and when i check to see if it was actually saved, the label does not appear. Why i...
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Hi, I'm experimenting with using the "send an email with the following parameters" post function rather than configuring approvals to a workflow as this gives more freedom in formatting email notifi...
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We like Jira Service Desk, but it doesn't have a few critical features that we want (namely, SSO/Okta integration for customers). Because of this issue, we are exploring the idea of writing our own ...
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We recently switched our email provider from Gmail to a hosted Microsoft Exchange environment. Since that change, incoming request to help@ourdomain.com and support@ourdomain.com are rejected with th...
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Greetings! As I'm new to Confluence I want to try a free Cloud version of it, so I wonder If I can integrate it into my server version of Jira Software/Jira Service Desk? If that's possible I'd like...
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It seems that for some reason there are 2 open requests that can't be set as done. No one from the team has permission to do so?
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Bonjour à tous, Je cherche une solution pour, à partir d'un mail entrant d'un client, l'analyser à partir de mots clés pour l'orienter sur la bonne personne en interne. Merci pour votre aide
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Hello, trying to install few Apps from a marketplace, but can not succeed to start a trial. For example https://marketplace.atlassian.com/apps/1217993/google-analytics-matomo-others?hosting=cl...
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We've noticed with the new ticket view, not all our custom fields are present. Is there a way to edit what we can see in the new view?
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How to turn Off Administrator Access Login in service desk stand alone server. I have tried to modify jira-conf.properties file with line "jira.websudo.is.disabled = true" and JSD still ask to p...
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Hi I would like my customers to have the possibility to fill out a request and type in labels. I have created custom fields of the label type and this works fine when somebody who already has an acco...
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One of our clients requires an export of service desk tickets along with any commentary on those tickets (in the activity feed). We can easily export tickets to excel, but I have not been able to pul...
511 views 3 0 Deleted user September 11, 2020 -
Hi Team, ISSUE: I have set up SLA for "Time to Resolution" SLA and found that I am not able to getting the correct resolution Time. Even the issue gets resolved status, clock continues till i...
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Every time getting the transition of the issue and filtering the id and again updating is difficult. And also there are different transition names, so filtering is difficult from issue to issue.
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We are planning to configure Jira Service desk with Oracle Autonomous Database, where we need to pass the Wallet file in the conn string. There is no such option coming to pass the wallet file. Pleas...
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ライセンスの制限に達したため、メールアドレスにアクセスできません。が表示されてログインできない
- Question
- jira-service-desk
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Hello, Wondering why my automation rule isnt being triggered. Below JQL means if its an Incident issuetype and the status is in Resolved and was changed to Resolved more than 7 days from tod...
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Just turned on Confluence knowledge base in Jira Service Desk and when using an article to resolve the ticket or even send as a response, the response is sent as a link to the article and not the act...
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Hi, I can't figure out why the component field doesn't show on issue view. If someone submits a request by email, a ticket is automatically created. When I open the ticket t...
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I need to set up an automation for a service desk (JIRA 7.13.5 and JSD 3.16.5) where the same condition/action chain has multiple triggers. At this time, my understanding is that I need to set up a ...
683 views 2 0 Deleted user September 10, 2020 -
Until recently, everything worked well - comments were created via email. Now this has stopped working. In Administration > System > Incoming Mail configured mail handler "Add a comment with th...
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How to remove the search bar in the widget (look at screenshot) and when you click on the widget icon, go directly to all possible requests? Can this be customized or is this search required?
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I am having issues when I attempt to login into our Confluence page. On my machine it shows I am logged in but does not show my profile in the top right (shown below) and does not pull anything up wh...
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I have two clients with issues getting access to place support tickets. This is what comes up when they try and access support. In Jira when I try to look at their profile I get the err...
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Hi, I've added an email to an existing Customer Organization. The user is unable to login to see his Support Ticket. > user, I mean customer. Not a user account in the system. FYI I can s...
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