Community resources
Community resources
Community resources
Jira Service Management
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Hello, Using the instance of Jira Service Desk without login. This means each user needs to add their email address to the ticket. Many users are receiving this error: Current user i...
4,529 views 8 0 Deleted user June 11, 2020- Question
- cloud
- jira-service-desk
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Is it possible to fill request participants with Automation for Jira (smart value) based on a User g
Is it possible to fill request participants with Automation for Jira (smart value) based on a User group or a project role? Situation: I’ve got 8 users in a user-group (usergroups synced wi...
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Can you change the text color in the "Change Procedure" box ?
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Applying the "Respond to customer" transition to enter the "Waiting for customer" state for the "Service Request with Approvals" incident type does not cause the dialog box to appear to allow me to s...
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I would like to export the satisfaction report with user names, along with feedback of the last year, how can I do this?
- Question
- cloud
- jira-service-desk
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Problem - When a user clicks to create an issue in JSD customer portal, they are presented with a long list of Fields that I enabled them to see. This is very different when I create an issue on the ...
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Hello, In a cloud-jira-service-desk implementation, I have a few customers grouped into an organization. For some reason some of them could not access, and upon some suggestions I read around I add...
- Question
- cloud
- jira-service-desk
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I want to use the same confluence space for two different service desks. One is for general customers, the other is for folks with access to submit bugs/higher level issues. I can easily ...
- Question
- cloud
- jira-service-desk
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Good Morning I have recently created a workflow and a workflow scheme. From other existing SD project I know upon closure of a ticket (status Done or Resolved) we get a pop-up so we can choos...
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Hello, I have created a rule that references a custom field (used in a dynamic form). The rule runs correctly and the if statements correctly pick the custom fields but when the email is sent ...
- Question
- automation
- cloud
- dynamic-form
- jira-service-desk
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Hi ALL, I am looking for a solution to clone existing projects with existing configurations like issue type, work flows, automation rules without existing tickets to new project. As a require...
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Over the past decade, organizations have increasingly leveraged technology and the digital realm in order to grow. However, as a result of this, they have also attracted an increased number of cyber ...
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Hi all we have an issue when customers log tickets we receive the error "Cannot create issue due to invalid license".As per my understanding JIRA Service Desk supports unlimited customers (...
- Question
- jira-service-desk
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Hi All. I am trialing Insight (Cloud) but still can't work out how to import assets into insight. I have tried to connect via PowerShell\API key but get an error 'Invoke-RestMethod : The remote serv...
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I have created a new "next gen pojrect" and am working on creating a Request and associated workflow. I need a request to gather these things, then I'll share the decision tree (its very simple): ...
562 views 3 0 Deleted user June 10, 2020- Question
- cloud
- jira-service-desk
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Service Deskの承認機能で承認されたあと、あらかじめ指定したメールアドレスへリクエストの内容を記載したメールを送信したい。
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Hey folks, I need to connect multiple Azure AD tenants under one Jira instance, is there any way to do that ? Thank you very much,
- Question
- cloud
- jira-service-desk
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is it possible to hide or display an automation rule based on the type of issue in the same Jira project ? for example in Jira Service Desk if the issue is service request type then I want to sh...
864 views 1 1 Deleted user June 10, 2020 -
on Jira Service Desk cloud, I'm on an issue and using automation for Jira I create a new issue connected to the current one I'm looking at. How can I quote the summary and the key of the new issue cr...
492 views 1 0 Deleted user June 10, 2020 -
JIRA SD Require parallel team approvals prior to moving to Awaiting CAB approval for change requests
As part of the workflow I want to have parallel approvals from 4 teams before a change can go forward for CAB approval. Each of the potential 4 teams have their own list of authorised approvers. Th...
- Question
- jira-service-desk
- cloud
- moderators
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The Queues, Customers and Reports sections are not loading (see screenshot). This started happening today. It is not isolated to one user. I've tried clearing the cache, and checking the darkfeatu...
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Use case: I have one public service desk and one private service desk. There are instances where issues will be moved (cloned via workflow post function using scriptrunner). However, t...
- Question
- automation
- jira-service-desk
- scriptrunner
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Often, a requestor will email in a request and CC additional people. My agents cannot see who has been CC'd and can only reply to the one reporter. This means that the people who were CC'd cannot se...
- Question
- jira-service-desk
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I have recently changed the Request Created customer notifications but its still sending the old contents. Is there any thing else I need to push/trigger?
- Question
- cloud
- jira-service-desk
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Hello, I created a new status in Jira "On Hold". I added it to SLA section indicating that the time should stop counting when a ticket is put on On Hold status. It was working properly but ...
- Question
- cloud
- jira-service-desk
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