Jira Service Management

Hi,   I have issue 1, then created linked issue 2. I want when comment add in linked issue 2 automatically copy this comment is issue 1. is this possible without a plugin ? 

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-software-cloud

Hi! I have a stupid question: How can I edit the list of incident types on the Home Center home screen (the documentation says that this list is generated automatically:  -Get IT help - Set ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm trying to get a value of a custom field, but this CF is a Scripted Field, I try to get the value on the next way log.debug('Starting...') def assigneeManagerCF = customFieldManager.getCustomFie...

• Question
• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi, there is any way to put also the description into this email?

• Question

My Azure Logic App does not trigger when I am making changes to any of the items. I am setting up the webhook using the Admin GUI and I do follow the instructions at: https://developer.atlassia...

• Question
• cloud
• jira-service-desk

Hello,   I'm trying to add a user as an agent to my Jira Service Desk through api. I haven't found any method that does it directly, so I've searched for a method that adds users to a project....

• Question
• cloud
• jira-service-desk

HI team, I have added a transition screen with few fields in JIRA on a transition named as "UAT Approved" where the Business users needs to enter those details. Now the problem is Business users ar...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone. In Jira Documentation there is а page witch contains information about Customer notifications in Jira Service Desk. It says that "These notifications are not batched, and you can’t...

• Question
• bulk-edit
• email
• jira-service-desk
• jira-service-desk-server
• notification
• +1 more tag...

Hello,   In our current Jira project we have standard tasks and subtasks, I have verified that service desk users can only see tasks but not subtasks. Is there a possibility that service desk...

• Question
• cloud
• jira-service-desk

Does anyone know how I can automatically call a mobile number or send a text message to a mobile whenever a client creates a critical incident ticket in the portal? I would like to be able to config...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Good day, I've noticed a strange thing, and not sure what to make of it. As we know in Jira 8+ In progress status color has changed from yellow to blue, but I am seeing that Api still return the co...

• Question
• jira-service-desk

Hi! We are currently using Jira Service Desk (Cloud) and Next-gen template I'd like to know if there's a way to copy a custom field value from one issue to another. As a sample below, when QIGH-16 ...

• Question
• cloud
• jira-cloud
• jira-service-desk
• next-gen

Hi. I'm getting SQL error when creating Insight - related entities in Jira. Error reads "Duplicate unique key AO_8542F1_IFJ_OBJ_TYPE_pkey" Occurring scenarios: Creating Insight Object/s CF Creat...

• Question
• database
• insight
• jira-service-desk
• jira-service-desk-server
• postgres
• +2 more tags...

Could not load SLA SLA may be indexing due to configuration updates. If this persists, check the SLA configuration. Can you please help me why it's missing? I don't change any SLA configuration. ...

• Question
• cloud
• jira-service-desk

Almost every entry of a customer (email) in our customer list seems to be non-existing. When I roll over the customer email entry a tile comes up offering the button "Show Profile". When I click on ...

• Question
• cloud
• jira-service-desk

Hi guys I have set up the an email to get a support ticket from clients that do not have an account and that just by sending an email to my support email a new ticket is created. I got the confirmat...

• Question
• cloud
• jira-service-desk

Hello -  I understand that customers outside of Jira Service Desk (no account in the system) can send an email to a specified email handler which then creates a ticket in the project. JSD will ...

• Question
• email
• cloud
• issue-create
• jira-service-desk
• profile
• +1 more tag...

I have configured to create an e-mail ticket. A report is created where the reporter is the user's email. I can respond to this notification and the user receives an email. When the user replies to m...

• Question
• cloud
• email
• jira-service-desk

Hi,   I have set up transitions in the work Flow which force the resolution field to be updated before transitioning status to done. But users can still "set status as done" which bypasses the...

• Question
• cloud
• jira-service-desk
• transition
• workflow

a customer of ours is trying to add a participant to a ticket who is a customer in the system, when clicking into the request participant box and start typing name - nothing happens?    

• Question
• cloud
• jira-service-desk

Hey guys, i'm wondering whether the default administrator on jira service desk (server) consumes an agent license. For my use-case the smallest offer 10 USD for 3 agent licenses would be sufficient...

• Question
• jira-service-desk
• jira-service-desk-server
• licence
• server

I need to swap out a service account for the automation rule for Jira Service Desk. How do I go about doing that? I can't seem to find a way to add a different account to replace the existing one. &...

• Question
• cloud
• jira-service-desk

I'm trying to hide the description for several system fields to simplify the look&feel for the create and edit forms. But if I change from Spanish to English, those fields are not properly m...

• Question
• jira-service-desk

I want to design the helpcenter  so that in order to access the search, KB and generate a ticket you need to login first. Currently you can just got to the portal and the search and KBs  ar...

• Question
• cloud
• confluence
• jira-service-desk
• portal

I want to bulk change many issues in JIRA support desk: assign labels, change status, etc. I don't see how to do it. Does anybody know?

• Question
• cloud
• jira-service-desk