Jira Service Management

Hello,   One of our Jira Service Desks, intermittently is creating duplicate service requests from one email.  The email is sent only once, and only shows up in the audit log once, proce...

• Question
• jira-service-desk

So here is some info before I get started....      1) All users in our environment have been added using LDAP   2) We are using an email address with Office 365 as our sup...

• Question
• jira-service-desk

Good afternoon, I encountered a problem, in notifications about changes in objects, in addition to the username comes JIRAUSER *******

• Question
• addon-com.riadalabs.jira.plugins.insight
• atlassian-marketplace
• jira-service-desk

Hi I am creating a JSD ticket using the create API. However, I am not able to see the Approver field. While the API returns no error and the ticket is created, Approver is not set on the ticket. ...

• Question

I've done this (set the renderer to wiki style), but still facing similar issue. However my problem seems to apply to only images files (I have tried with png and jpg) as e.g. text file attachments a...

• Question
• jira-service-desk-server

Hi, We're using Jira Service Desk, but still have some users write us directly on Microsoft Teams. We're using the Jira Cloud integration for Teams, so I can create an Help Desk issue directly fro...

• Question
• cloud
• integration
• jira-service-desk
• team

Hello,  I have updated the Jira ServiceDesk from version 4.4.2 to 4.10.0. I have a problem with implementation of HTTPs. With HTTP mode all works fine I have changed  the  confi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Dear all, I have an issue regarding filtering of issues and their respective SLA. At the moment my company is interested to know on a daily basis the issues that are opened along their configured ...

• Question
• cloud
• filter
• jira-service-desk
• report
• sla

Is there documentation about what happens when a customer never completes the registration via the welcome email, and keeps interacting via email notifications, and then eventually they do not open a...

• Question

Hi team, i have some around 1500 records and due to business requirement i want to delete couple of values from that custom field which is of multi select list in jira.    I want to do i...

• Question
• cloud
• jira-service-desk

Need REST API to create webhook in service desk projects.

• Question
• cloud
• jira-service-desk

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of remove customer totally from JSD (I have configured the project with closed access). If ...

• Question
• cloud
• jira-service-desk

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of show the priority of the request but the standard end point for get the request info don...

• Question
• cloud
• jira-service-desk

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of change the request type. I have read in the JSD docs that is not possible and i try...

• Question
• cloud
• jira-service-desk

Have tried using the below in subject/body of email notifications but this doesnt seem to work. What should we be using to indicate the issue type in email notifications? {{issue.issueType.name}} ...

• Question
• cloud
• jira-service-desk

Hi I was wondering how others have structured there CMDB in insight. I'm just playing around still but it seems that it needs to be structured differently to other CMDBs I've used in the past. I w...

• Question
• cloud
• insight
• jira-service-desk
• object

We are experiencing issues with our customer feedback being filled out by the system and not by the reporter after the issue status is set to resolved. This is happening across all of our projects o...

• Question
• customer-satisfaction
• feedback
• jira-service-desk
• jira-service-desk-server

Hi, Is there a way to change the widget button size?

• Question
• cloud
• jira-service-desk

Currently have an active rule that tags users by name but also need to add the current issue assignee when the rule is triggered. I've tried several assignee tags but have not been successful. <A...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• rule
• server

I have Jira Service Desk Server installed on an Azure VM. I would like to connect the Jira SD Server to our Jira Cloud instance so that they can communicate with each other, giving us the ability to ...

• Question
• jira-cloud
• jira-service-desk

...ource project has to have a publicly accessible website. Which means that our Jira instance has to be outside of the firewall. We are worried that this makes us vulnerable. We must be HIPAA compliant as w...

• Question
• jira-server
• jira-service-desk

We would like to implement OAuth 2.0 in Jira Service Desk 8.10.0. The instructions say, "Go to Jira administration > System > OAuth 2.0."  I go there and the page is blank. I've...

• Question
• jira-service-desk
• oauth

I'm looking to migrate my service tickets from Zendesk but am having difficulty in uploading the JSON file that was exported from Zendesk. Below is the detailed report of the error that I receive. An...

• Question
• cloud
• jira-service-desk

Our Customers are Internal to my company.  From what I have read so far many solutions allow for email communication between users that have Jira Licenses.  Is there an option for an organ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am getting the following error when trying to create a Knowledge base article in Jira service desk. 'The response received from cannot be parsed'  Please advise   Thanks

• Question
• jira-service-desk