Community resources
Community resources
Jira Service Management
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Hi, We are wanting to allow our customers to login to customer support site using Okta or Ping or similar SSO provider. They are not tied to our internal users or so where we can use SSO as we alrea...
- Question
- cloud
- jira-service-desk
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SD is configured to allow anyone to share by searching using email address. For most of our 2,100 users, when they select to 'Share', they can type into the "Share this request" dialog box and find a...
- Question
- jira-service-desk
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I am seeing that only one particular user, in one particular ticket, in one particular project is not receiving notifications about comments. If I clone the ticket, keeping attachments and links, not...
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Someone tried to hack our G Suites account over the weekend. I changed the password to the gmail account, and now the gmail account is no longer creating issues in our JIRA project. I checked the IMA...
- Question
- jira
- cloud
- jira-cloud
- jira-service-desk
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Is it possible to add text to an issue title via the workflow? For example if I check a box in an issue and them move it to finished I'd like the word LOST to be added to the end of the existing issu...
- Question
- cloud
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Hello community why Jira Service Desk App doesn't allow us to change the request type on the mobile app? Is this feature not implemented ? Can someone guide me here. On the Web App works like a cha...
- Question
- cloud
- jira-cloud
- jira-service-desk
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Hi , We are creating customer using https://tes.com/rest/servicedeskapi/customer. After that we want to add same customer to existing project , We can add created customer to orga...
- Question
- cloud
- jira-service-desk
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Hello, good afternoon, I have a problem with the assignment of users to the JDS tickets, it indicates that it cannot be assigned to a user, therefore I need help with this, it happens to me with the ...
- Question
- cloud
- jira-service-desk
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i want to remind techs to fill in the work log before they close an issue. is it possible this can become a prerequisite for closing down the issue?
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Attached you see the history of a small issue. On 14.07. user "Torben" was not on duty, all steps have been performed by user "Walter". Is there a known reason for showing the wrong user in th...
- Question
- cloud
- jira-service-desk
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I have created a project in JIRA Service Desk and I want to my agents and customers can access to it. In other hand, how can I set for that a customer send to us a request, this will send it to my s...
- Question
- cloud
- jira-service-desk
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We have different service desk projects on one instance. Most of them are connected to email channels --> customer permission are set to "anyone can raise requests" --> everytime someone sends ...
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I desperately need outgoing email logs to resolve why issue created notifications are not being sent to gmail accounts. This is critical to going live. Could I please get some help with t...
- Question
- cloud
- jira-service-desk
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When we clear cache of our internet explorer browser and login again into JIRA, its not working. Its showing blank page. Why this is happening? This issue is with internet explorer browser only and ...
- Question
- cloud
- jira-service-desk
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Can't fill in the server id to activate license. Getting error Invalid Server ID - Please try copying and pasting the Server ID directly from the product. I copied the licenste from te ...
- Question
- jira-service-desk
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Good morning, I have a question. Is there a way to share documents with users in tickets without the user having to log in to Jira?
- Question
- cloud
- jira-service-desk
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I would like to assign different components to different request types within one project. Is that possible?
- Question
- cloud
- jira-service-desk
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hi there, I have an issue with the request type display, when I created a fresh new project and when you look into the request type is showing as follow: you see I have all these grou...
- Question
- cloud
- jira-service-desk
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Hi, I'm assigning an Assignee to Service Desk Issues via a Workflow per Request Type. Can I add additional watchers per Request Type too? I don't see an option for this via the Work...
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But couldnt find it on the Columns (where i need to find everything there). they had Created, Reporter and all but not Closed Date. Why :(
- Question
- cloud
- jira-service-desk
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I need to generate the report and i couldnt find the closed date. But Created/Updated is there... but not Closed Data. Anyone can help?
- Question
- cloud
- jira-service-desk
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I used both Service Desk and Q and A features. In the Service Desk, there is a search for a topic. Is there a way to make it possible for Service Desk to search through the Q and A ...
- Question
- jira-service-desk
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I've been having hard time getting my Jira system set up in such a way that an email goes to the nominated Approver when a request is set to a status of needing approval. I've found numerous other p...
- Question
- cloud
- jira-service-desk
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I’m in the process of looking to add users. Do they physically have to create individual accounts or can they join through being emailed a invite link and I mange the permissions each user individual...
- Question
- cloud
- jira-service-desk
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I want to create a Time to Resolution report in JIRA Service Desk, however I cannot do this following the process found here because I don't have the pre-existing Series metric of Time to r...
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Atlassian Community Events
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| 18 | |
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| Subject | Author | Posted |
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| yesterday | ||
| Thursday | ||
| August 26, 2025 3:48 PM PDT | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT |