Jira Service Management

I just noticed, that i can not raise a request in Service Desk via mailqueue, when the sender is also an Agent. The Mail ist just ignored when processed. Bug or feature?   regards Juergen

• Question
• jira-service-desk

Hi, I have created a custom field "AD student group" which has a global configuration. I  want to import multiple values into that field for use in a project. I created a csv file like below: ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We currently have emails enabled to create tickets when anyone emails XXX@VIZpin.com.  However, when one particular employee of ours, XXX.XXXl@vizpin.com sends an email to that email address, no...

• Question
• cloud
• jira-service-desk

After reading the linked documentation on how to use math in automation rules I am getting the below error https://confluence.atlassian.com/automation/working-with-numbers-993924632.html   Th...

• Question
• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-desk

I want my team people to search the ticket queue by giving the description. So it will help our team not to raise any extra ticket with the same problem/requirement that has been already addressed. I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi is the a reason why when i export issues to excel it shows numbers instate of the assignee account? like the below excel i pulled and it shows number not the account the issue is assigned to? 

• Question
• cloud
• jira-service-desk

HR submits New Hire Details via email that notifies other departments so they can do their part. I wanted to know if there was a way to automate removing Request Participants when the ticket is pull...

• Question
• jira-service-desk

Is there a way to make the customer permissions for the service desk portal different from the permissions for email requests? I have several service desk projects, all under one organization, repre...

• Question
• cloud
• jira-service-desk

Hello, Working with a central support team, I would like to see how much unplanned work (by story points) is coming from what outside team (using labels to capture teams). How can i best visualise ...

• Question
• cloud
• jira-service-desk

Hi! I'm new to JSD (cloud) and would like to set up some semi-simple asset management data structures.  I was able to to this in a trial of Jira, and I've read the eBook that says asset managem...

• Question
• asset-management
• cloud
• insight
• jira-service-desk

Hi, I would like to know how confluence pricing works, how users are billed. Are these name licenses (one person has the right to use them) or are these 10 tokens usable by all users?

• Question
• cloud
• jira-service-desk

I just installed Jira Service Desk (Server). Now I want to create an administrator account. How do you do that?

• Question
• jira-service-desk

Working with Service Desk Queues in inherited enterprise server instance. Was told there was a maximum number of queue SD can handle.  Cannot find it in documentation. Is this correct and what ...

• Question
• jira-service-desk

We want to integrate Bitbucket with JIRA service desk. Kindly suggest if this is possible?

• Question
• bitbucket
• cloud
• jira-service-desk

Hello Team We have partners that service their clients through our organization...is it possible to create a sub-organization to an already existing Organization? So you have two orgs...can you add ...

• Question
• cloud
• jira-service-desk

I want to create a report that includes all the workflows that my so-called collusion went through, is it possible?

• Question
• cloud
• jira-service-desk

Hallo, I found good solution for my Problem : How to only allow certain fields to be editable depending on Status https://confluence.atlassian.com/jirakb/how-to-only-allow-certain-fields-to-be-edi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I need to know if plug-in (Zendesk Support for Jira) can be integrated with Jira Service Desk or only with Jira Software. I didn't find information about intregration between JSD and Zendesk. Has S...

• Question
• jira-service-desk
• zendesk

We've just implemented a process where the reporter needs to be modified on creating an issue. As a service desk agent, you can edit the reporter and the reporter is visible on the create form. As ...

• Question
• jira-service-desk
• jira-service-desk-server
• permission
• server

Hi all, I'm new to JIRA and have a question. Is it possible to link the on-premises JIRA data to confluence(cloud)?

• Question
• cloud
• jira-service-desk

  Hello.   I'm trying to make a new request at the jira service desk and create a Confluence Article with the issue content. Click on "Related knowledge base articles> create an arti...

• Question
• confluence
• jira-service-desk
• jira-service-desk-server
• server
• template

Hi there, Is there any kind of Absence Assistant in JIRA that can be activated when you are on vacation, for example? So that people who assign a task also notice that the assignee is not available...

• Question
• cloud
• jira-service-desk

Hi! I have this problem: when assigning a request to an agent, the Reporter (the Creator of the request) is not notified. Also, the agent who assigned the ticket does not receive a notification eithe...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have allowed customers to access the Service Desk without login/account. However, a login is provided when accessing the service desk. Why? prh   See my settings:

• Question
• jira-service-desk

Hi,   I have issue 1, then created linked issue 2. I want when comment add in linked issue 2 automatically copy this comment is issue 1. is this possible without a plugin ? 

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-software-cloud