Service Desk Customers listed as Approvers can't approve

[John.Cockerham]

I have created a issue type that requires the Requestor to select an Approver.  This part seems to work fine and I can even get JSD to send the Approver a email notification.  The problem is that the if the Approver is a "Service desk customer" they get the message "You don't have approve permission" when trying to approve the request.  If an Agent is the Approver everything works fine.  How do I grant "Service desk customer" the permission to Approve?  I don't see that as a choice in the list of Permissions.

Tks

I just discovered something else.  It seems that "Service Desk Customers" can approve if they log into the portal, but they can't Approve by selecting the approve button in the email.

[Cathi Chanslor]

@John.Cockerham ,

So much empty here.

Did you ever find a reason for or solution to this behavior? I am running up against this same thing.

Cheers!

Cathi