Community resources
Community resources
Jira Service Management
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When this happens: A particular email address is sending a lot of email to JIRA Service Desk inbox in a short period of time. The advanced mail loop detector will block emails from specific email ad...
- Question
- cloud
- jira-service-desk
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In a list (dropdown, checklist, multiple choice, etc), Can one option be "other" where that is actually a text enterable field available in the list itself? Right now - selecting "other" requires a ...
- Question
- cloud
- jira-service-desk
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Hi! We have a license for 3 agents. They receive email notifications based on tickets. For email notifications, I added a Manager to Project settings\Notifications. Added his address as: ...
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Buenos dias Tengo instalado postgre 12 y me dice que no es compatible Que deberia de hacer ? No quiero desinstalar esa version Gracias
- Question
- jira-service-desk
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I am working on a process to create a Jira issue in a backlog for a service request in JSD. I started looking at the create constrained issue process here - I began using https:...
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We are trying to pull events where a user is deleted or given additional access but we cannot see who is making the changes. Is there a configuration that needs to happen?
- Question
- cloud
- jira-service-desk
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Hello team, i have created a Project automation rule in JIRA service desk, when ever a comment is added in the customer portal the comment is seen in the ticket plus the cloned ticket. and when eve...
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...ll our portal users access to so that they can create, view and comment on feature suggestions raised by themselves and others. We dont want the portal to be fully public as we will get spammed, so i...
- Question
- cloud
- jira-service-desk
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Hi all While using the option automation of project. I would like to set certain specific deadlines for the same JIRA project as for example: 10/02 of every year 10/05 of every year 10/08&...
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Hi, Is there a way to set up automatic notifications to team members when the On-Call Schedule is incomplete for the upcoming week? Thanks! Martin
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Hi, We are looking to roll out Jira Service desk & Confluence to our entire business as our new service desk tool and KB later this year. We would like to send out some staggered internal ...
- Question
- cloud
- confluence
- jira-service-desk
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We know that CAPTCHA can be enabled but this is only for those who are creating an account. But in our case, we don't need the user to make an account. So requirements are: - User will not create an...
- Question
- captcha
- cloud
- customer-portal
- jira-service-desk
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I have seen that this is currently not a direct functionality and has already been raised for a feature request suggesting for its implementation. Is there a workaround, that would not require...
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According to this topic the supported PostgreSQL version is 11.0 https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html However according to PostgreSQL official site ver...
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Hi, I need a way to find out what are the most searched words in my confluence server by users (in the search box) - is there any way of doing this? Thanks.
- Question
- confluence
- jira-service-desk-server
- server
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Hi, I had upgraded the Jira Service Desk server from 3.7.0 to 4.4.3 version. My upgrade went well but i faced below issue on running the issue. I had configured server.xml file for HTTPS settings. I...
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Create new email Paste 2 different images into the email Send the email to JIRASERVICEDESK@company.com Reply to the email notification and paste another image into the reply. Service ...
- Question
- jira-service-desk
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Hello, I've embed an image into the Notification email template on JSD Cloud using https://imgur.com/a/XXXXX When I test it I can't see the image? Is it possible to embed an ...
- Question
- cloud
- jira-service-desk
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Hi, I was wondering if the "Widget" feature is available in the self hosted version of service desk? As i don't find this feature anywhere, and i tried like everything to activate this with the "Op...
- Question
- jira-service-desk
- widget
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Hello When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ? Is there a native way to notify the agent ...
- Question
- cloud
- jira-service-desk
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I would like to create a request type as follows (example). Field Type 1: would contain 3 options if I pick option 1, 5 different fields would show up if I pick option 2, 3 different field...
- Question
- cloud
- jira-service-desk
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Last week I saw a request made via an email outside of "approved domains", and the acknowledgement let me in to only view that request, and did not make an account (as seen in "Portal customers"). B...
- Question
- cloud
- jira-service-desk
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Hi folks I monitor instances by getting SNS notification when ASG scales. Link: https://docs.aws.amazon.com/autoscaling/ec2/userguide/ASGettingNotifications.html Then, I route the...
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We have purchased the 5 user starter package, and I have checked the settings in the service desk project and it appears to be setup correctly, but the emails are not being picked up from the mailbox.
- Question
- jira-service-desk
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Hello. I have Jira Service Desk Server and have a single Jira Service Desk project. When users click breadcrumbs or the logo in the top left corner, they get redirected to a list of...
Related collections
Atlassian Community Events
| User | Count |
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| 22 | |
| 11 | |
| 11 | |
| 9 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 13 hours ago | ||
| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT | ||
| August 19, 2025 5:31 AM PDT |