Community resources
Community resources
Community resources
Jira Service Management
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We have one customer that says she does not get any results when searching for cases on the portal. She also says she can't see all of the cases she was the reporter on. I did a screen share and she ...
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Hi, I created a project for sales team using Jira Service Desk, because I needed the "new request" comming from an email message or directly from our Help Center (which JSD creates automatically). ...
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Recently i have been tasked with finding out why the Jira Email request we have configured works then will stop working. I have reviewed the connected account and it states that the last email ...
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How can I integrate Jira Service desk in my web site in order that the clients can request support and registrer bugs and ishues. I need to know if is possible adquire a conultant of Jira. My company...
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Hi, Is there a way to export all incidents on OptsGenie for integrate with our reporter Server, in this case ServiceNow? OptsGenie, handle some integration for export nativaly, essentially fo...
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Me again, Is it possible to remove the "recently used forms" section from the service portal? Thanks! Krista
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i need to configure specific Project email notification in Jira service desk. explain me the process.
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Hi, We want create project and add about 2500 organizations and add 'Deviniti [Extension] - Organizations' Field to find organization of Reporter. The count of organizations can increase in future. ...
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Help! I'm looking for a way to remove the "Powered by Jira Service Desk" at the bottom of the customer portal. Is this possible?
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Hi we had a problème in our workflow, and lots of us tickets are close but not resolved. and I don't find how resolved all the close tickets in one time. can you help me ? Thank you (and s...
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Hi, Our users have a problem with the functionality of the "Your work" field. When someone creates an isue which they assign to me, I don't see it in the "Assigned to me" section, as you can see on ...
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Since several days we do not receive issues via IMAP e-mail requests. While troubleshooting this today, I updated several apps and next thing an error notification is shown. It says: Error. something...
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We have an approval process wherein a request can only be processed if the requestor does not have "In Progress" or "Pending" or basically any requests opened before she/he can create a new one. Wha...
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In our service desk project, we have 3 issue security levels, say A,B,C corresponding to tickets from locations A,B,C respectively. We need to set issue security levels based on the email request fro...
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Will the storage be automatically released when that issue is moving or assigning to the Jira software project?
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Hello, we are trying to export data (we want to switch JIRA to a new server), we recive a message: There was a problem with backup - null plugin data. How shall we export all setting and data do a ...
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Hello everyone, I'm checking my tickets SLA, and it seems...a bit absurd. So I compared with manual calculation, and it is very, very,very different. For example, a ticket that is resolved in l...
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I have a question about the experimental methods in the JIRA Service Desk REST API. When will these methods move out the experimental phase and be stable? I want to use the API, but i don't want to l...
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We still have available lisences but we ae unable to add new users to jira.
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creating an approval button for my manager to approve certain types of request. I tried to set one up and my manager got an alert, however, there is no button to approve. The project is create...
1,217 views 5 0 Deleted user October 13, 2020 -
Hi everyone, My account is fully assigned with all possible administrator groups, however in the Outgoing Mail setting page, I can still only enable or disable. Is this feature not available i...
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I need to capture a date of a notification and I want to have it in a visible field. Can I autofill a date field to today on create by hiding it on the form? Or is there an automation run on create...
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How to assign an incoming email domain to an organization?
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I am trying to send copies of issues to external system via email. I've been able to create the automation but unable to send all the issue history/content. Is there a easy catch-all field that wil...
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Hi all, I've done a bit of searching and I can't quite find what I'm looking for. I'd like to modify the template that Jira Service Desk uses when I use the "Alert User" function in an automat...
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