Community resources
Community resources
Community resources
Jira Service Management
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In my service desk project I've created a new screen for capturing issues. On this screen I want to have the user capture time when creating an issue via the Log Work field. Importantly t...
- Question
- cloud
- jira-service-desk
- mobile
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Currently we have Cloudwatch alerts creating alerts in Opsgenie via SNS, which then raises an incident in Jira ServiceDesk. Is there a way of passing the AWS Account ID from Opsgenie to Jira Service...
- Question
- cloud
- cloudwatch
- jira-service-desk
- opsgenie
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Currently, I have an automation set up where Service Desk tickets are assigned in a round-robin style. At the beginning of each day, I have to turn on the automation rule manually. As other te...
- Question
- cloud
- jira-service-desk
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I need to add multiple attachments to multiple issues. We imported legacy data but the attachments did not get added. I am using the following: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC...
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Hi, I am going to prepare a demo for JIRA SERVICE DESK to client team. I need some clarifications regarding JSD. 1. When we integrate INSIGHT to JSD, Is it possible to provide a drop down list for...
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Boa noite, pessoal. Criei um novo projeto e atribui uma chave de outro projeto que foi removido. Quando salvo a alteração o Jira informa que a chave esta atribuída a outro projeto. Alguém já passo...
- Question
- cloud
- jira-service-desk
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I'm working with Jira Service Desk server and we have an issue that has a transition called "ready to ship" that allows our customers to notify us when they are ready for us to ship to them. This tra...
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I have a three step approval process. For example in a request for software Manager Approval -> Security Team Approval -> Business Owner Approval. The previous admin allowed the BO to r...
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A ticket comes in. Numerous tickets then follow all with the same issue. I link the follow-up tickets to the first ticket. But why? Changing the priority or status or issue type or assignee of the "...
- Question
- cloud
- jira-service-desk
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I have a fragment(button) that calls a rest endpoint, this works great and is pretty simple. The Rest Endpoint queries data and returns the result which updates the issue. This works great, for certa...
- Question
- jira-service-desk
- listener
- scriptrunner
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Our teams track time on issues and in the case of custom change requests entered in as tickets by our customers we bill time and materials. I have searched endlessly to find an example of how Service...
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We are trying to set up an automation rule when the service desk issue transitioned we are creating n issue in the Jira Software project. We have another rule setup in Jira Software to create another...
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Hello, We frequently answer technicial questions on behalf of our clients, but want to set up the "from" email address to be their email address. Does anyone know if it is possible to ...
- Question
- cloud
- jira-service-desk
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Hi, I saw few threads about this topic, but all were related to old Customer Request Type values e.g. it/request-type. In JIRA 7.11 I have new values e.g. project/UUID. I'm trying to create issues w...
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Hello Atlassian Community. I have project that I created within Jira and as of right now only the Project lead receives alerts (emails) about the following items, Issue Created, Issue ...
- Question
- cloud
- jira-service-desk
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We currently have a workflow transition that allows us to "Escalate" a ticket. While this function works, we now want to add a screen that requests a few pieces of information. I have the...
- Question
- jira-service-desk
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We are implementing JSD after we'd been using Jira Software for a couple of years. We're having no problem with agent users, but our developers (non-agents) can't log in. They have Devel...
- Question
- jira-service-desk
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I need to set up an automation with multiple conditions . I have set up all the other conditions but I cant seem to be able to send to a mail outside Jira to notify a client. I am relatively n...
- Question
- cloud
- jira-service-desk
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I am currently in the evaluation phase. I have created a project for a specific customer and I want to add user accounts for that customer to the project. First of all, I cannot create a "comp...
- Question
- cloud
- jira-service-desk
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Hi everyone. I'm new to using API's. When I'm trying to add note to Alert via IPA I'm getting the error: 403 ERROR The request could not be satisfied. This distribution is not configur...
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Hi friends of the good gadgets, Currently I'm searching for a dashboard gadget or chart which can fulfill the following requirement: - Show a table or chart which displays the sum of 2 custom field...
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I have two projects. One is development and another is support. For development, we have a separate workflow and for support we have separate workflow. Now we are thinking of using Jira Service ...
- Question
- cloud
- jira-service-desk
- workflow
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In JIRA Service Desk Cloud, Is there a way to retrieve email IDs of users prior to an addon being authorized by Atlassian with the "access_email_address" scope? Is there a way to get the Email...
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We have add a 2nd read only helpdesk project. I have been moving issues to that project but have not found one great solution. Automation for jira is amazing because you can schedule it but th...
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Is this possible in Next-gen Service desk projects now with auto archiving issues?
- Question
- jira-service-desk
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