Community resources
Community resources
Community resources
Jira Service Management
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Hey! I would like to copy the value of the Field "Organizations" to a custom field "customer organization" whenever the field "Organizations" is changed. I came as far as the following code: import...
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I am creating several listeners within my instance which some would benefit from having a shared library of utility functions that I can use in different listeners to avoid code repetition (DRY). I ...
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Good morning community I have a problem, I have been trying to show the estimated time or the time worked of the ticket in the customer portal (Here, photo), but I have not succeeded. Please your he...
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I want to make all of our company's service desks private to their respective customers, but when I go to Customer Permissions in the project settings, an error reads "An error occurred while loading...
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Here is my Query: issuetype in ("Service Request with Approvals", Task) AND resolution = Unresolved AND component = "Application Management: ATnL Training Manual" AND labels must only contain the va...
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I have a Jira project with pre-set approvers for the issue. To progress the issue we need 4 approvals, but if one person declines it then the issue won't be progressed. Is there any way that...
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We receive emails from mainly one domain: @examplecustomer.com, which is on our allow list. Most emails are received OK, but there's one specific email (service.desk@examplecustom...
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We'd like to set up a space in Confluence cloud to be used as knowledgebase by a JIRA Service Desk residing on a server installation (application link). Will cloud and server work smoothly together? ...
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Hi all! Does anyone have an overview of the major steps involved when migrating from Cloud to On-prem(Data Center) ? Thanks in advance!
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Greetings. I created a component under my IT Service Desk called Hardware for all those requests. I created a component lead and the default assignee is the same person. I then created an issu...
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Hello everyone, I have a little problem with my JSD configuration. I activated the customer portal and configure an E-mail address where customer can create ticket. I allowed "the sharing with E-mai...
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I would like to display a screen message, when an option of a drop-down menu has been chosen under the drop-down menu. I tried Dynamic Forms, but I can only choose a field, but not a screen message. ...
1,542 views 4 0 Deleted user November 4, 2020 -
Hi, my books are really in bad condition, I need to buy new books. IPC-A-610 rev.F Swedish is available (the book/standard) but not the tests? I am sure that, there is not many new questions whi...
- Question
- jira-service-desk
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I can't change the language to Russian, your instructions are very complicated. Why not make it easy and accessible for users to change the language? Blackboard in Russian, instructions for exploring...
- Question
- jira-service-desk
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Hello, im trying to create a Jira Cascading Select list where child option contains more than 60 options. For example: Parent Option 1 : Child Option 1, Child Option 2,...., Child Option 80 but when...
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Hello, I have some issue with some a user who are not able to log in the customer portal. The user is member of a the same group than another user who can log in. As admin, I go to User management...
769 views 0 0 Deleted user November 4, 2020 -
Hi , what is the version of apache poi to be used in JIRA plugin pom.xml Thanks,
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Hello Guys, We are planning to turn off our Jira Instance. We will download the backup file but if we won't use Jira anymore how can we access the ticket details? Is there an easy way to access this...
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Dear Community, I would like to know is there an easy way to disable customers from submitting new requests through the portal. I want them to be able to view their past tickets but they shouldn't b...
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Is it possible to open an IFRAME with a URL similar to .https://something.org/abc?user=currentUser()
Is it possible to open an IFRAME on a Knowledge Base article with a URL similar to https://something.org/abc?user=currentUser() ? I'm trying to display some information from another system b...
- Question
- cloud
- jira-service-desk-cloud
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I am using Jira Cloud to create a tab in an MS Team. I just want want to be able to show "management" a up to date list of open issues without the entire management team each needing to be an agent i...
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I've read that you can not connect to a specific request type from a knowledge base article. I'm currently doing a POC under a free plan, so if a necessary feature is only available in higher plans o...
- Question
- cloud
- jira-service-desk-cloud
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Hello everybody! We are currently working with Freshdesk and are thinking about switching to Jira. Currently we can define "recurring answers" and then invite them in the editor in the "Reply to cu...
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I'm using a Next-Gen Jira Service Desk project, and when a user reports an issue via email, and they also cc a mailing list of which they are a member, they receive duplicate notifications on updates...
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Hi, I added a agent in JSD project, but in her screen the queues does not appear. This is the screenshot. The option is only "Issues and filters". Why the queues appear only for me? This is what ...
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