Community resources
Community resources
Community resources
Jira Service Management
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User receives password reset confirmation email, when opening the link the password reset boxes are there but hitting create does not show any confirmation of resets
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We are using Jira Cloud. I am having intermittent notification issue when a comment is added to Jira Service Desk request. Sometimes reporter did not receive comment added notification.&n...
- Question
- cloud
- jira-service-desk
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How do we achieve this scenario in JSD (Jira Service Desk)? Company X has three customers A, B and C. When end users of these three customers raise support emails, they should get logged in JSD but e...
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Is there a customer satisfaction survey in Jira Software without an add-on or is that exclusive Jira Service Desk?
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Action details: Issue condition The following issues did not match the condition:ITSD-464 My automation rules are saying i need to upgrade but yet most of the usage reports show this as no...
- Question
- cloud
- jira-service-desk
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I want to mannage the user acounts in Active Directory
- Question
- cloud
- jira-service-desk
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Just this morning noticed that the Help widget is missing from our application's pages, just in Chrome. Firefox is ok (so far). Message in Chrome console is A cookie associated with a c...
- Question
- cloud
- jira-service-desk
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(Apologies, just started playing with Service desk) I am looking at using the Service desk as a way of creating a Customer services interface. However, I need to be able to pull some b...
- Question
- customer
- cloud
- database
- jira-service-desk
- query
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Guys, i need a help with a suggestion. Sorry with my english. I have a project that a separate system that needs to communicate with the JSD platform, but the user will authenticate directl...
- Question
- cloud
- jira-service-desk
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Trying to include "ec.msc-mdsd-nhs-dcs.ec@canada.ca" as a participant in a ticket. Is it possible to do so?
- Question
- cloud
- jira-service-desk
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Hi. We'd like to know who assigned an issue to one of our users, for coaching purposes. Is there an issue log somewhere? Thanks.
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When a customer receive an e mail notification the name of the assignee appears instead the name of the companny for example. There is any way I can change this without any addon? I want to ...
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Hello! I wonder if there is an option for simple integration two Jira versions (Service desk and Software). Server installations. Case: I am a support engineer and I want t...
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I have some Phone assets and linked to the phone asset is a SIM. Each sim has its own attributes. for example data number, voice number ... When i am creating a phone object and selecting a...
- Question
- cloud
- insight
- jira-service-desk
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Hello, I don't see the "Project Automation for Jira" option in a Jira Service Desk Cloud Free instance. Do you think that's normal? Thank you, in advance, for your help. Best regards.
- Question
- cloud
- jira-service-desk
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Hi there, I'm trying to setup rules for an email based integration (Heroku system status). Their emails subjects have the following format: - "[Issue] some text" - incident is opened - "[U...
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Hi! We have installed SD a long time ago and we don't had an application run like service. So now we want to make it run like service, made all things from this article https://confluence...
- Question
- jira-service-desk
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Please, I am new on Jira, and I am trying to créate a new Project. Now I need to know how can I register a new client to he can register tickets and cases.... What must I do? I'm lost.
- Question
- cloud
- jira-service-desk
- server
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We have run into a problem where Service Desk is not allowing me to create more than 30 Request Types. The other limitation is that we cannot add more than 50 fields across all of the Request Types. ...
- Question
- cloud
- jira-service-desk
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Hi, Am I able to customise the below: I would like to add new columns and new filter options (filter by status and date created/submitted)?
- Question
- cloud
- jira-service-desk
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In my service desk project I've created a new screen for capturing issues. On this screen I want to have the user capture time when creating an issue via the Log Work field. Importantly t...
- Question
- cloud
- jira-service-desk
- mobile
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Currently we have Cloudwatch alerts creating alerts in Opsgenie via SNS, which then raises an incident in Jira ServiceDesk. Is there a way of passing the AWS Account ID from Opsgenie to Jira Service...
- Question
- cloud
- cloudwatch
- jira-service-desk
- opsgenie
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Currently, I have an automation set up where Service Desk tickets are assigned in a round-robin style. At the beginning of each day, I have to turn on the automation rule manually. As other te...
- Question
- cloud
- jira-service-desk
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I need to add multiple attachments to multiple issues. We imported legacy data but the attachments did not get added. I am using the following: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC...
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Hi, I am going to prepare a demo for JIRA SERVICE DESK to client team. I need some clarifications regarding JSD. 1. When we integrate INSIGHT to JSD, Is it possible to provide a drop down list for...
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