Jira Service Management

I need to limit the display of some agents from the queues and reports. So a person who works on the team can only see the tickets assigned to him.   someone know how to I can do?   Tha...

• Question
• cloud
• jira-service-management

How do I leave some customers only with permission to view requests and block permission to create requests?

• Question
• cloud
• jira-service-management

I've been testing rules for a variety of users in a non-production environment. It only goes - or was supposed to go - as far as assigning an issue to a user. However, I found out from one user that ...

• Question
• cloud
• jira-service-management

  When I have a support ticket in my queue and enter a ticket to change the "request type", the options available ("report a bug" and "investigate a problem": are not the same as the ones ...

• Question
• cloud
• jira-service-management
• request-type

Dynamic fields changes on jira cloud . Is it possible using JMWE plugin for jira ???. As jira cloud wont provide flexibility for dyanamic changes of field using script runner behaviour   ...

• Question
• cloud
• jira-service-management

Created project from ITSM templates. Our clients do not use English. What translation options are available? In JIRA tickets necessary translate request type names and ticket's field names In the c...

• Question
• cloud
• jira-service-management

We are getting below issue while syncing requests through email. Your request could not be created. Please check the fields have been correctly filled in.  

• Question
• jira-service-management
• jira-service-management-server
• server

In JIRA server version, where I can find automation rules setting? JIRA server version:v7.4.2

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We have been using Jira Service Management for around 6 months and overall we are quite happy with the product. We have many external customers whom we onboard as customers, within Organisations in J...

• Question
• cloud
• jira-service-management

Looking to manage Laptops and Desktop assets via our Jira Cloud instance. To be used in conjunction with support tickets by Tier1 team. Preference is something that would connect to our SCCM site fo...

• Question
• cloud
• jira-service-management

We have multiple systems that send out "alerts" when there are failures (high CPU usage, hard drive running out of space, running out of memory, website down, application unhealthy, etc, etc). &nbsp...

• Question
• cloud
• opsgenie

Hi and apologies if this is a duplicate post; in fact I would be surprised if it isn't however after many hours of googling over several days I cannot find a solution to what I thought would be a ver...

• Question
• cloud
• jira-service-desk
• jira-service-management

I'm using a tool that send notifications by email, the recipient of those mails is the email address included in the email request of a JSM project. The email address sender from this tool is added a...

• Question
• cloud
• jira-service-management

Does Jira Service desk have the ability to have more than one personalized automated notification sent according to a support schedule? An example would be where a different notification is sent dur...

• Question
• cloud
• jira-service-management
• jira-software
• new-to-jira

Good afternoon, I have a user that I need to remove from my organization, because when I remove it, the trello is also removed from it. How do I remove user without removing from trello? Att

• Question
• cloud
• jira-service-management

Hello  I have configured my company support email to forward some emails to a different Jira project. however, the email is not delivered is getting rejected.    Kindly advise. 

• Question
• cloud
• jira-service-management

Good afternoon people, I have a certain problem, when the customer creates a new one my team is not receiving the notification by email that I am trying to edit. When I try to put another email, th...

• Question
• cloud
• jira-service-management

I understand how to restrict viewing articles or Confluence pages based on user permissions and groups. But I want to restrict access to knowledge base articles if the articles themselves are uncateg...

• Question
• cloud
• jira-service-management

Our customer is only using this for a a project. after that they want a complete download of all incidents and history, to refer to if needed in the future. They would not have the paid for product a...

• Question
• cloud
• jira-service-management

Hello, I have a customer platform (site) like xxx.domain.com and also have a service desk project yyy.domain.com/jira/servicedesk/customer/portal/7 What I want: - If the user signed in the custome...

• Question
• jira-service-management
• jira-service-management-server
• server

When I try to delete a user through the API, I get an error like: Please remove it from schedules: [My Test Schedule]' how can I delete a user from the schedule through the API? p. s. I am trying ...

• Question
• api
• opsgenie
• rest-api

Hi team,   we are trying to come up with an automated incident creation rule that fires based on alert count (grouped by tags?). In a perfect world this is something we would like to achieve:...

• Question
• cloud
• opsgenie

I spent some time over the weekend fine-tuning and getting a bunch of rules to run. I had a couple left today that I wanted to troubleshoot. One is calling up the wrong form. I ran it this morning ag...

• Question
• cloud
• jira-service-management

Why the user receives the message - You do not have permission to view this request.

• Question
• cloud
• jira-service-management

I want to use same email to create issues and reply to customer, but when customer replies to message sent from JSD with that email, it creates another ticket, though it's supposed to create comment ...

• Question
• cloud
• jira-service-management