Jira Service Management

Hello, We have received feedback from our customer that our service desk customers can't see the Description field and Attachments in their own requests and requests shared with them. They can see t...

• Question
• jira-service-desk-cloud
• jira-service-management

I would like to use the jira service desk automation, to automatically update the customer request type, when someone doesn't use the portal to create a ticket.  Most of the request types are b...

• Question
• customer-portal
• jira-service-management
• jira-service-management-server
• server

Ich habe das JIRA Service Desk mit unserer Wissensdatenbank (Bereich Confluence) verknüpft. Melde ich mich als Kunde an und suche im Hilfe Bereich nach einem bestimmten Thema, werden mir Vorschläge ...

• Question
• cloud
• jira-service-management

Hi! I don't have a scriptrunner, and need to come up with a workaround. Goal: understand how many story points are there in the Backlog for frontend tasks. All tasks are labeled as FrontEnd or Bac...

• Question
• jira-service-desk-cloud
• jira-service-management
• jql
• search
• sub-task

We have started to use the Insight plugin for Asset management. I have created teo Object Schemas one for IT and one for HR. In the IT one we create a laptops and desktops and I want to link the ass...

• Question
• cloud
• insight
• jira-service-management

Hi there   We have 1 JSM site and will have a main project for collecting customer support requests. i want to have a second project though that is for demo/training purposes only though and ...

• Question
• cloud
• jira-service-management
• next-gen

Good day, dear, I tell you that I am faced with a challenge regarding the creation of a ticket within the system. In the visualization in the combo 'Type' you cannot see the complete information. T...

• Question
• cloud
• jira-service-management

Hi I am quite new to Jira, so I hope this is not a stupid question... But after one hour try and google.... I have a classic service management project and also activated Insight asset management. ...

• Question
• cloud
• insight
• jira-service-management

Hi, How can I transition the report available for each project into dashboards. I cannot find the same widgets that can allow me to report on those metrics in the reporting sections. Additionally, ...

• Question
• cloud
• jira-service-management

Hi team, Currently, our customers have very limited view/options on their next-gen project portal. This being all tickets per project, status and type.  1) Is there a roadmap planning to add o...

• Question
• cloud
• jira-service-management

jira server shedule does not work ,and the mail can not send to issue creater , and mail server test weill   

• Question
• cloud
• opsgenie

Hi, how do I customize or remove the "Request Resolved" information text (in blue)? It is very confusing as the issue has not been resolved yet. This is the issue resolve screen created by Jira Serv...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello there, I have these 4 CSV files i want to import in Jira Cloud (See attachments): 1. JIRA_CHANGELOGS.CSV (Changelog ) - a table containing all the changes an issue goes through. Includi...

• Question
• cloud
• jira-service-management

For some reason I'm getting an error for a particular customer I want to add to an organization in the Service Desk. They were a user before and somehow their access was revoked.

• Question
• cloud
• jira-service-management

The majority of our requests are created from email. What's the best practice of how to handle this type of request that is opened up in my team's queue? Use case: Employee emails my team (HR) and ...

• Question
• cloud
• jira-service-management

It appears that when a service desk customer replies to an email notification on an issue ticket, it creates a whole new ticket versus just creating a comment on the ticket like it does when an agent...

• Question
• cloud
• email
• jira-service-management

Is there a mac version of the Desktop Call Center Agent (.netCCA)? As seen at this link   Or has anyone had success running the windows version of .netCCA in a emulator on a mac?

• Question

I'm having some issue when a ticket is moved from status "A" to "B". The error message that appears is "We cannot move this occurrence at this moment". It says that i need schedule permission and i ...

• Question
• cloud
• jira-service-management

When a ticket is opened from an email, the agents responses on the ticket are not being received by the customer via email. The confirmation email is received as well as when the status is updated, ...

• Question
• cloud
• jira-service-management

Hi, I am interested to create a ticketing system in my company based on reporting issues in machines around the world. I saw that interaction bewteen Insight assessment management and Jira Service i...

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• jira-service-management

Hello, We would like security events as Jira SM issues (On-Premise, no internet connection). We would like to work with SOC operators to manage the issues as agents (not customers) We would l...

• Question
• embed
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to have a copy of my service desk, just in case of..... :)  

• Question
• jira-service-desk

Hello! We are using Jira Service Desk Management Since we didn't have enough licenses (15 licences for about 30 users in about 10 departments), till now there was one agent per department, so all ...

• Question
• jira
• jira-server
• jira-service-desk
• server

As you can see by the 'No access' pic, we've figured out how to prevent access at that level when someone clicks on an item we don't want them to see. However, we wonder if it's possible to secure it...

• Question
• cloud
• confluence
• confluence-cloud
• jira-service-desk

Hello there, I'm currently configuring JSM Cloud with SSO via ADFS. The SSO login works with different browsers after adding the ADFS server to the local intranet sites. So the delegation of the ...

• Question
• active-directory
• cloud
• email
• jira-service-management
• sso