Community resources
Community resources
Jira Service Management
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My engineers mark a ticket as Resolved once they complete their tasks. The task is now in a status of Done. Now my work begins. I need to take all Resolved issues and test them. If they fail, I re-op...
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Our org would like the service request still be accessible but not the attachment. We also don't want to purge/delete the attachment because Agents need to view them from admin side. Problem s...
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Hello We are trying to construct a report that shows how many ticket were created in working hours vs not, something like this maybe: Hour / Day: day x | day y | day z 00:...
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Hi There, I uploaded a PDF file to the portal with success. However, when I share file as comment or attach in new comment, it only shows file name and no files attached. I created a test tick...
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Hello, I am looking to lock all fields of a ticket AFTER it has been transitioned from Open status. We are using the system to Track our Change Management tickets and want to be able to lock all th...
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Our institution (Stanford) uses 'shared mailboxes' for non-person email accounts, such as a service desk or support email. Can I bind by cloud Service Desk to such an account?
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We have a user that can't access a calendar that is used with service desk project. He has permission but can't get to it. We have clear cache. tried other browsers, signed out of profile and back in...
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Hello all, Is it possible to use Okta and Atlassian Access for saml sso to the cloud service desk portal? thanks, wawde
- Question
- cloud
- jira-service-desk-cloud
- okta
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Hi Dears, Is it possible to link Jira tickets (based on their pre defined SLAs status) to Zabbix monitoring tool? Appreciate your assistance. Thank you.
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We've created a classic project to use for importing FreshService tickets. In our Next-Gen projects, all of our AD synched users appear as customers with the proper permission settings (17 pages wor...
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I am using Jira Deverloper Cloud. I have created a very simple Jira automation rule that creates a task whenever a sprint is create. The new task have 2 fields populated by the automation...
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So this article describes the different fields that you can see in a ticket: https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-the-different-sections-in-the-issue-view/ I don'...
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We support a number of requests for account creation and password reset that can be handled via self-service. And, a great deal of them come in via a form we designed in ProForma. Se...
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We are using service desk in order to manage technical support with our products. An email asking the user to activate an account is sent, i want to avoid that. Also when we receive a call from a cus...
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I can read code but not write code. I service an instance of Jira Service Desk for a team that performs numerous tasks. I have created an interface that is OOTB (Out Of The Box). I ...
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We are using Okta for SSO and a support email is generated if a user needs access. This email creates a Service Desk ticket, but the reporter set to donotreply@okta.com. The details of the actua...
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i want a easy app on my pc so i dont need to login again and again , i can quickly open tickets if i needed
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kindly i need to know if we can integrate druid chatbot with jira service desk..
- Question
- jira-service-desk
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In Opsgenie, I can find two options for a conferencing room: Opsgenie hosted bridge Zoom Is there any possibility to extend this? E.g. by Microsoft Teams or by Slack?
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I've set-up a new JIRA service desk but I'm having issues around levels of access. Currently, everybody I assign a ticket to, can view every ticket on the desk. I only want them to be able to...
1,274 views 5 1 Deleted user September 2, 2020 -
Hello. We have 2 location in my company, and it would be usefull to be able to quickly check which location a reporter belongs to when they create a issue. Is there any way to import a value "Locat...
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Hey Guys, Thank you in advance for taking your time. When a customer send an email to our servicedesk than we receive their full email including the footer, this really makes a mess and therefo...
- Question
- cloud
- footer
- issue
- jira-service-desk
- +1 more tag...
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Hi! I have Jira Server runnig as service on my server. Scriptrunner documentation says modify your setenv.sh (or .bat) in order to add resource dir. For service-type installation I've gues...
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Hello! We use Jira Service Desk, our team from Azerbaijan. Is it possible to use Azerbaijan language?
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We are using Next Gen Jira in Carlsberg. One of issue's fields - priority has drop down values that do not make sense. We want to limit the dropdown values to: blocker High Medium Low Cu...
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