Jira Service Management

I am new to using the email channels and have configured it to work, what I was wondering is if there is a way to add whoever is cc and bcc on the email to be added as a watcher? 

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• channel
• cloud
• email
• jira-service-management

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• cloud
• jira-service-management

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• cloud
• jira-service-management

I'll add a watcher to a JSD issue. Sometimes I ask the Watchers for info or feedback. These Watchers are not agents or admins so they need to use the Portal to add comments. When I 'Reply to custome...

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• cloud
• jira-service-management

Hello All, I am VERY new to working with Jira and have been asked to set up an automated workflow so that when an issue (when submitted as a service desk item) is estimated  to be more than 40 ...

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• cloud
• jira-service-management

Hi,  This is more of an ITIL question but I was hoping someone could help me.  Our organization is fairly new to ITIL - we are just starting to follow Incident Management and Problem Manag...

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• cloud
• jira-service-management

Is there a way to exclude the search function in the summary field? So that it is limited to the direct search field before raising request type?

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• field
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
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On a request for change. How can you make sure the original form is completed fully before it is submitted? (dates are correct etc) Can I create a standard Approvers list or group so when the chang...

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• cloud
• jira-service-management

Is there a way to push comments from JSM to a Jira Software project and vice versa?

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• jira-service-management
• jira-service-management-server
• server

Hi, Is it posible to enable all issue types for all the request types? Now if I have a certain request type and change the issue type the request type gets overwritten. Would be lovely to have bot...

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• cloud
• jira-service-management

Is it possible to copy a request type to the same project? Some older threads from 2 yrs ago saying it was not possible then. Its quite a major headache to have to manually create a request type each...

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• cloud
• jira-service-management

Hi  We are going to using the change control piece of JIRA Service management and am looking to have the linked issue field as part of the request form. This will enable the technology teams t...

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• cloud
• jira-service-management

Hi, we are still in a testing phase. We created a project Triage and other dedicated projects for each of our applications ( with dedicated teams) We need to receive all email requests on triage ma...

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• cloud
• jira-service-management

Hi, I want to create a ticket and then want to response to the customer with an update. So that the person of the organisation get's a mail and see the ticket.

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• cloud
• jira-service-management

I need to create a system with 3 roles: admin, client, operator. Basically the client will make a request of the operation from the list set up by the admin and operator will perform those operation...

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• cloud
• jira-service-management

In my project which is a new service management project; There is a field on the tickets called 'Share With'. This field is required, and I can't find how to turn it off, or how to default it to 'Sha...

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• cloud
• jira-service-management

Hi,   We're using  JIRA SD (On Cloud) (free version) and JIRA Software (On Premise). We'd like to integrate them and link tickets created in JIRA Software to JIRA SD or vice versa.  ...

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• cloud
• jira-service-management

Can you create a alert suppression for after hours? For example... alerts less than Critical from 1800 to 0900 weekdays would be suppressed until normal workday M-F 9-1800. Please advise and thank yo...

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• cloud
• opsgenie

A ticket has been raised (VSD-158) and I clicked "reply to customer" from within the ticket. When the customer replies, it creates a new ticket (VSD-159 and VSD-160). The subject in my first email c...

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• cloud
• email
• jira-service-management
• request-type

Hi, I found a few topics discussing how to move a user into an organization. The Add customers dialogue on the Organization page seems to be the standard approach for this, but it only works when yo...

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• cloud
• jira-service-management

Hello i am also curious on the way people send a "new ticket" mail to support mail box when an issue is created on IT next gen process.  From what i see a mail is sent to the contact that creat...

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• cloud
• jira-service-management

Hi, I've made serval request types in Jira Service Desk / Management and would like to change the issue type that is created by these request types by default. Is there a way to change them in Jira ...

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• cloud
• jira-service-management

Hi there, I'm not sure, if I'm right here in the Community or if I rather should create a support ticket … A customer of us is having trouble, due to Jira notification emails, which are declared as...

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• cloud
• jira-service-management

Hi Community  Is there a way to migrate an existing Jira Servicedesk project to the new Jira Service Management project ?   

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• cloud
• jira-service-desk
• jira-service-management

I would like to know if there are any e-companies which are using JSD for external customer support, whether the customer's problem is related to products ordered from company or e-commerce site's pe...

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• cloud
• jira-service-management