Jira Service Management

Everytime we receive a new issue from our clients, we do not receive any notifications in our emails, for that reason we need to check constantly ir our panel in order to see if there any new.  ...

• Question
• cloud
• jira-service-desk

Hi, A few months ago I asked a question about this error, they gave me a possible solution: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cannot-install-service-desk-on-jira/qaq-p/...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...etch public comments to begin with which would be easiest. Any tips?

• Question
• automation
• cloud
• jira-service-desk

Hallo, When searching via Portal site : find help and services the search is limited to 3 results. (Confluence articles) Can we expand the search Confluence articles results? Jira Helpdesk (cloud)...

• Question
• cloud
• confluence
• jira-service-desk

Hallo, is it possible to block the email address from changing by customers. We don t want generic addresses like hotline@company1.de or support@company2.de or other non-personal addresses in our s...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are working to upgrade to 4.5 and I'm wondering if we can use updatedBy() to build filters to show where a ticket was last updated by the Reporter. Or if I can use it in dashboards to show wh...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I've created a Request Issue Type for Employee Offloading Request in our SD Portal. Can you please direct or guide me on how to automatically add a checklist form for the customer to fill out when lo...

• Question
• cloud
• jira-service-desk

We assign out tickets manually to staff and are looking for an easy solution to highlight high-priority tickets to staff. Ideally by color-coding (red for example) the ticket information line. Is the...

• Question
• cloud
• jira-service-desk

Dear all, I have a very specific problem with the notifications scheme in Jira Service Desk. There are almost 20 projects in Service Desk which use the same Notification Scheme. Suddently, one of ...

• Question
• cloud
• jira-service-desk

Hi, Is there a way to pre-populate the users email address in the Jira Service Desk widget? Currently when users want to create an incident using the form, they have to enter their email addres...

• Question
• cloud
• jira-service-desk

Hey there, I'm looking for a way to count something like this: >>for every unique value in "Domain of reporter", count how many issues have been created matching this JQL<< This is wit...

• Question
• jira-server
• jira-service-desk
• report

We are using the Third Party addon ( Refined Theme ) for customer portal. In that we are calling the API and we are able to display all the fields we want but facing issues when we try to add Assign...

• Question
• customer-portal
• jira-service-desk

Hello Assist, I have use service desk. But in my service desk show me like this error "Jira Service Desk is licensed but not currently installed." If I follow following post : "https://confluence.a...

• Question
• jira-service-desk

Hi, I am an agent/administrator, how can I disable email notifications to myself when I reply to a ticket or create one myself? Regards, Reuben

• Question
• cloud
• jira-service-desk

Hey guys,   we wanted to change the email adress of one of our account. But as it seems we never really get the email. We have contacted our IT department and they tripple checked if all he em...

• Question
• cloud
• jira-service-desk

Hi We have a fairly fresh installation of Jira SD Server. We use O365 account in Jira mail handler for incoming and outgoing e-mail notifications and commenting. Every week we seem to have incoming...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello , When people email Jira is creates duplicate tickets is there any way users can reply to an email and is goes directly into an already created ticket?   Thanks & Regards, Mahesh.

• Question
• cloud
• jira-service-desk

Hello, When the user doesn't accept the invitation it is expiring in 48 hours. Is there any option to extend this up to 1month.   Thanks & Regards, Mahesh.

• Question
• cloud
• customer-portal
• expiry
• invite
• jira-service-desk
• +1 more tag...

I am trying to setup JIRA incident send an alert in opsgenie and we are failing. I have tried same steps shown in documentation and we have also tried adding Opsgenie connector itself in JIRA Project...

• Question
• jira-service-desk
• opsgenie

My events - I am not getting email notications . Can someone help please

• Question
• jira-service-desk

Hello, Using Classic project. We have an issuetype that is assigned to 3 different request types. We created a field called 'FIELD A'.   Is it possible to only show this field 'FIELD A' on t...

• Question
• cloud
• jira-service-desk

I've read the "Advanced searching" help article and specifically example 1 of the precedence section. The results of my query do not exclude "Resolved" or "Closed" tickets. How do I need to reword t...

• Question
• jira-service-desk
• jira-service-desk-server
• jql
• server

...bsp;2:12 PM.   A console view shows multiple errors in batch.js: Uncaught (in promise) Error: No jira/navigation at u (batch.js?locale=en-US&sd_operational=true:24) at s (batch.js?locale=e...

• Question
• cloud
• customer-satisfaction
• feedback
• jira-service-desk
• portal

I want to see if the following is possible: Our CRM holds our user database. (nopCommerce)  A user is authenticated and a cookie is saved with an encrypted token The user clicks support and ...

• Question
• cloud
• jira-service-desk

Jira Service Desk Server Hello Community! How can I make that some customers can see all requests and comments about them? I've tried everything, but I can't do it. Help me please.   &...

• Question
• jira-service-desk-server
• server